An Action-Oriented Perspective on Organization and Information Systems
Chapter 6: Evolving Perspectives on IS/IT Implementation
Whilst a great deal of effort has gone into devising standard ways of designing and developing information systems from analysis through to delivery of the system to the user, the process of systems implementation has been somewhat neglected (…) Given the importance, for the ultimate success of the system, of having a good implementation process, the lack of research effort in this area has to be regretted. (F. Land, 1992:145) INTRODUCTION In the research literature, IS/IT implementation is not neatly classiﬁed into this or that approach, and usually the same paper will contain two or more approaches to the implementation phenomenon. To the best of our knowledge, nowhere in the IS/IT literature is there a single framework bringing together all the IS/IT implementation approaches to be found. This makes it difﬁcult to give the reader a quick overview of the ﬁeld. Trying to bring together all the existing views on IS/IT implementation is almost as difﬁcult as trying to put together an overview of deﬁnitions of information systems. In fact the two issues are related, meaning that one’s view of IS/IT implementation will change in accordance with the deﬁnition of information system that one adopts. And because the number of deﬁnitions is countless, trying to pinpoint IS/IT implementation becomes a difﬁcult task. The term implementation is used in the literature with many different meanings in the context of IS/IT research and practice which, inevitably, causes a great deal of confusion in the ﬁeld....
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