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Organizational Knowledge and Technology

An Action-Oriented Perspective on Organization and Information Systems

Rodrigo Magalhães

This book attempts to make sense of a new area of integrated study, namely information systems and information technology (IS/IT) and the organization. It also aims to bring this mix into the broader theme of complexity as applied to organization and management and to draw useful conclusions about how to organize and how to manage IS/IT in the knowledge era. The author argues in favour of a more action-oriented – as opposed to planning dominated – approach to information systems management.
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Chapter 6: Evolving Perspectives on IS/IT Implementation

Rodrigo Magalhães


Whilst a great deal of effort has gone into devising standard ways of designing and developing information systems from analysis through to delivery of the system to the user, the process of systems implementation has been somewhat neglected (…) Given the importance, for the ultimate success of the system, of having a good implementation process, the lack of research effort in this area has to be regretted. (F. Land, 1992:145) INTRODUCTION In the research literature, IS/IT implementation is not neatly classified into this or that approach, and usually the same paper will contain two or more approaches to the implementation phenomenon. To the best of our knowledge, nowhere in the IS/IT literature is there a single framework bringing together all the IS/IT implementation approaches to be found. This makes it difficult to give the reader a quick overview of the field. Trying to bring together all the existing views on IS/IT implementation is almost as difficult as trying to put together an overview of definitions of information systems. In fact the two issues are related, meaning that one’s view of IS/IT implementation will change in accordance with the definition of information system that one adopts. And because the number of definitions is countless, trying to pinpoint IS/IT implementation becomes a difficult task. The term implementation is used in the literature with many different meanings in the context of IS/IT research and practice which, inevitably, causes a great deal of confusion in the field....

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