Edited by Cathy Macharis and Sandra Melo
Chapter 9: Optimization of Urban Deliveries: Evaluating a Courier, Express and Parcel Services Pilot Project in Berlin
Julius Menge and Paul Hebes INTRODUCTION Urban freight transport ensures that consumers and business establishments have the right goods, in the right place, at the right time and in perfect condition. This is an essential ingredient for the vitality and prosperity of our cities (Anderson et al., 2005). Courier, express and parcel services (CEP) play a particularly important role in our ever-increasing 24-hour society. This chapter deals with the German research and implementation project ‘SmartTruck’. To successfully implement new technologies and logistic concepts for urban CEP businesses at a large scale, an analytical base for evaluating and monitoring the effectiveness of the intended inventions was necessary. We focused on monitoring and evaluating the developments at the DHL Express Depot in Germany’s capital Berlin, and the drivers’ and couriers’ attitudes to the developments. After providing a short insight into the project, we discuss several constraints affecting the intended optimization process. The chosen evaluation method and procedure as well as selected indicators will later be presented. Finally we provide an insight into some aspects of drivers’ acceptance of the system. BACKGROUND Urban areas are facing an increasing demand for frequent and just-in-time delivery. The ongoing structural change in the urban economic structure and stock reductions, particularly within the retail sector, led to significant growth rates of urban goods traffic. Today up to 35 per cent of this urban goods traffic is generated by CEP (courier, express and parcel) 200 MACHARIS PRINT (M2674).indd 200 27/07/2011 08:40 Optimization of urban deliveries 201...
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