Country Profiles from the Americas, Europe, Africa and Asia
Edited by B. Guy Peters, Patrick von Maravić and Eckhard Schröter
Chapter 1: Representative bureaucracy: concept, driving forces, strategies
For more than two decades the study of public administration has been occupied with the peculiarities, causes, and consequences of what has been termed New Public Management (NPM). Representative bureaucracy and diversity management also raises questions about the link between workforce and performance, but more importantly brings society back into the study of public administration. The study of representative bureaucracy is concerned with the multiplicity of relationships between the composition of the public workforces and the socio-demographic characteristics of the society it serves, the consequences of the workforce composition for society at large, specific societal groups, and internal organizational performance as well as the (formal and informal) institutionalization of group rights and privileges. It directs the attention to the relationship of the socio-demographic, -linguistic and -ethnic compositions of societies and the workforce of the public sector and raises questions about the extent to which public sector workforces mirror the composition of the societies they are supposed to serve and the consequences this has for the quality of delivering services, the management of large organizations, the legitimacy of the state as such as well as questions of sharing power between societal forces.
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