Handbook of Research on Employee Voice
Show Less

Handbook of Research on Employee Voice

Edited by Adrian Wilkinson, Jimmy Donaghey, Tony Dundon and Richard B. Freeman

The term ‘employee voice’ refers to the ways and means through which employees can attempt to have a say and influence organizational issues that affect their work and the interests of managers and owners. The concept is distinct, but related to and often overlapping with issues such as participation, involvement and, more recently, engagement. This Handbook provides an up-to-date survey of the current research into employee voice, sets this research into context and sets a marker for future research in the area.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 13: Civil society organizations and employee voice

Edmund Heery, Brian Abbott and Steve Williams


In this chapter we examine the form of employee voice developed by civil society organizations, institutions that have become the focus of considerable research attention by employment relations scholars in recent years, particularly in the USA and UK. By civil society organizations (CSOs) we mean non-union and non-profit seeking organizations that are formally independent of the state and which develop campaigns, services, programmes or other initiatives designed to advance the interests of working people. Generally, organizations of this type are not concerned solely with the workaday selves of the people they represent and are quite diverse in their structure and patterns of activity. Most of those that provide voice to workers, however, fall into one of three overlapping categories: advocacy organizations that provide information, advisory and representation services, identity-based organizations that promote the interests of working women and minorities and issue-based organizations that run campaigns relating to the workplace. An example of the first type is the UK's Citizens Advice, a voluntary organization that provides advice on a broad range of issues, including employment, through a network of walk-in centres spread across the country (Abbott 2004). Examples of prominent identity-based organizations, also from the UK, that have an employment role are Stonewall, the main gay rights organization, Age UK, which campaigns on behalf of older people, and the Fawcett Society, a long-established campaigning organization on women's rights (Williams et al. 2011b).

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.