Handbook of Service Business
Show Less

Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Edited by John R. Bryson and Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 8: Creating and capturing value in the service economy: the crucial role of business services in driving innovation and growth

Michael Ehret and Jochen Wirtz


Developed economies are service economies. Managers and researchers have yet to pay attention to one of the major drivers of this phenomenon: the rise of business services through the opening up of new business models. Contrary to popular opinion, the share of consumer services in economic output has remained rather stable over time, while the share of business services has been rising continuously (Ehret and Wirtz 2010). Business services constitute the backbone of the networked enterprise. While the vertically integrated firm used to dominate the age of manufacturing, service economies build on networks of specialized firms where businesses can hire almost any conceivable business activity or resource as a service.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.