Handbook of Service Business
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Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Edited by John R. Bryson and Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.
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Chapter 9: Measuring business activity in the UK

Julian Frankish, Richard Roberts, David J. Storey and Alex Coad


Since small businesses and enterprise were ‘discovered’ by public policy in the UK during the 1960s, commencing in earnest with the publication of the Bolton Committee (1971) report, there has been considerable official interest in this form of economic activity. The Conservative Government from 1979 to 1997 initially saw enterprise as a strategy for job creation but later switched to a focus on growth. The Labour Government after 1997 continued this ‘cross-party’ support, although it placed greater weight upon the potential role of enterprise to address wider issues of ‘social inclusion’, e.g. HM Treasury (1999), than its predecessor government. The election of a Conservative-led coalition in 2010, faced with a challenging macro-economic environment, meant that once again small businesses and enterprise creation were seen as playing a critical role in a UK economy seeking to emerge from recession (Greene, 2002; Greene et al., 2008).

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