Handbook of Service Business
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Handbook of Service Business

Management, Marketing, Innovation and Internationalisation

Edited by John R. Bryson and Peter W. Daniels

Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook contributes to on-going debates about the nature of service business and the characteristics of service-led economies by exploring disciplinary perspectives on services, services and core business processes and the management of service business. A series of case studies are also provided. The volume pushes back the frontiers of current critical thinking about the role of service business by bringing together eminent scholars from economics, management, sociology, public policy, planning and geography.
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Chapter 10: The growth of information-intensive services in the US economy

Uday Apte, Uday Karmarkar and Hiranya Nath


Most of the large economies in the world are already dominated by services, in that they contribute more than 50 percent of national income. We are now in the midst of another major evolutionary trend, that from a material or physical to an information economy. This change is most visible in developed economies but is occurring everywhere. In this chapter, we explore the confluence of these two trends by examining the double dichotomy of products versus services and information-intensive versus material-intensive (or non-information) industries, which divides the economy into four super-sectors (Karmarkar 2008; Apte et al. 2008). Figure 10.1 provides some illustrative examples of industries in the four super-sectors. Note that certain physical manufacturing and service examples (for example, computers, telecom) fall in the information sector following the definition by Porat (1977). It should also be pointed out that many industries do not really lie entirely inside one cell. For example, the health care industry breaks down just about evenly across the material and information sectors.

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