Management, Marketing, Innovation and Internationalisation
- Research Handbooks in Business and Management series
Edited by John R. Bryson and Peter W. Daniels
Chapter 16: In pursuit of creative compliance: innovation in professional service firms
In this chapter, we discuss the nature of innovation in professional service firms. We argue that the distinctive characteristics of these firms affect their innovation drivers, sources, processes and outcomes. We suggest that, paradoxically, innovation in professional services is primarily driven by a pursuit of compliance, rather than differentiation. Professionals are typically required to resolve situations in which their clients aim to comply with external constraints, but seek to do so in a creative way that is least compromising for their business goals. Thus, innovation in professional service firms is primarily driven by creative compliance.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.