- Elgar original reference
Edited by Andrew J. DuBrin
Chapter 15: Organizational learning from crisis
This chapter explores the concepts of crisis, leadership and learning. It takes a critical glance at research, opinion and advice from the interdisciplinary field of crisis management studies. Analysts using literature from the nascent field of crisis management studies as a point of departure, tend to look at a crisis as a series of interconnected challenges presented to leaders of firms, agencies or organizational units. Under conditions of uncertainty, complexity, time pressure and threats to core values, leaders are expected to make sense of unfolding events, make and implement strategic decisions, clarify complex issues of accountability and mandates, and convey meaning to these processes in internal and external communication (Boin, ‘t Hart, Stern and Sundelius, 2005). When management of the crisis is approaching termination, leaders find themselves playing an important role in the return to normalcy. Apart from managing the present crisis, leaders are also expected to prevent crisis repetition. Amidst hazardous, uncertain and stressful conditions, then, leaders need to notice and reflect upon lessons enabling them to prevent future crises, and at a later stage make sure that these lessons are implemented throughout their organizations (Deverell and Olsson, 2009). Learning from crisis experience thus becomes a core task and demanding challenge for any leader.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.