Handbook of Conflict Management Research
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Handbook of Conflict Management Research

Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
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Chapter 4: The emergence of intragroup conflict: Variations in conflict configurations

M. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich


The consequences of intragroup conflict for group processes and outcomes are myriad and complex. Understanding the nature and origins of intragroup conflict is therefore essential to effective group functioning, yet theory and research emergence of group-level conflict is lacking. The bulk of research on antecedents of intragroup conflict has focused on group-level predictors, downplaying the role of cross-level relationships involving individual factors and interpersonal processes. The core thesis of this chapter is that cross-level emergent processes lead to substantial and systematic variation in conflict perceptions within groups. Based on this premise, we explore two broad themes. First, we discuss how intragroup conflict varies in degree and form, exploring various configurations beyond consensus and dispersion models. Second, we address the processes by which different configurations of conflict emerge, namely: direct contact, indirect contact, and coalition formation. We conclude the chapter by discussing the implications of this approach for theory building and research.

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