Handbook of Conflict Management Research
Show Less

Handbook of Conflict Management Research

Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn

This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. Altogether, the Handbook provides a critical avenue for researchers and practitioners’ continued engagement in conflict research and management theory.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 9: Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation

Jeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks


This chapter focuses on what it means for individuals from different cultures to manage conflict. We focus on one of the most prominent cultural differences: direct versus indirect confrontation. We describe the differences between direct versus indirect confrontation of conflict, elaborate on how culture influences this difference, discuss the pros and cons of each approach, and describe the different forms that direct and indirect confrontation can take. We end with a discussion of myths about indirect confrontation concluding that, despite the indirect label, indirect confrontation sends a very direct message to those who are primed culturally to recognize it.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.