Edited by Oluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn
Chapter 12: Strategies for developing trust through constructive conflict resolution in teams
AbstractAchieving intragroup trust amongst team members is key to team effectiveness. At the same time, conflict is an inevitable fact of group life and has the potential to undermine trust. We argue, however, that effective conflict resolution is a crucial opportunity to build trust in a team and suggest three distinct junctures at which team leaders can encourage intragroup trust through effective conflict resolution in the life of a group: (1) input: at the time of construction when structuring the team and the task; (2) process: in managing group communication processes; and (3) output: when assessing and learning from feedback. Each of these junctures offers the opportunity to build trust and encourage constructive conflict management to improve group performance.
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