A Global Perspective
Chapter 14: Marketing communications in SMEs
I was hired in a marketing position in a medium-sized hotel company. The building in which the hotel was renovated about ten years ago was a prison. A public call was issued and different local not yet known artists, based on briefings, had the opportunity to redesign one area to develop an innovative accommodation experience. This resulted in a total masterpiece with very little investment. The next challenge was to inform potential, mostly international travelers about the existence of this innovative accommodation experience. Even with the redesign, the company had very little funds available for marketing. They had to be innovative in their communications using cost-effective marketing tools if they wanted to succeed. The hotel started with public relations (PR) activities, organizing tours for journalist in the hotel and sending a story to journalists and opinion makers. They liked the hotel and the story behind it. They actually published reviews and hotel presentations in different popular travel media, as well as highly ranked the hotel in the Lonely Planet guide.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.