How Concepts Solve Management Problems
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How Concepts Solve Management Problems

Mike Metcalfe

This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.
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Chapter 1: Reflective thinking

Mike Metcalfe


All thinking is reflection. This chapter explains the pragmatic argument of how humans think, how they inquire and problem-solve. Heidegger, in What Is Called Thinking (1968 [1817]) explains thinking as bringing 'things' into our presence, to our attention. Pragmatism, as you would expect, provides a means of doing that. It argues that all useful, rigorous, creative or purposeful thinking is foremost a process of reflection on concepts.

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