How Concepts Solve Management Problems
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How Concepts Solve Management Problems

Mike Metcalfe

This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.
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Chapter 2: Problem-solving as pragmatic inquiry

Mike Metcalfe


Know where your rationality comes from. This chapter provides an explanation of the philosophical basis of a pragmatic approach to problem conceptualization. Pragmatism is practical but it is also a philosophy of how humans inquire to identify and solve problems. Pragmatists' 100-year-old approach involves assisting a concerned community to surface and reflect on a handful of linguistic concepts they want used to interpret the future. Problem conceptualization is assumed to be a process of participatory inquiry: how the concerned might act in the future.

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