How Concepts Solve Management Problems
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How Concepts Solve Management Problems

Mike Metcalfe

This book offers a process for conceiving solutions to complex, wicked, messy, swampy or socio-technical problems. When charged with complex problem solving, a useful set of concepts needs to emerge, be agreed, and acted upon. Using relevant examples and solution mapping, Mike Metcalfe explains how pragmatic philosophy can be used as a process for solving such issues.
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Chapter 11: Solutions mapping

Mike Metcalfe


A picture can sometimes say a thousand words. It can be hard, especially when working collaboratively, to think about all the elements involved in enacting a set of solution concepts and their subsequent action plans. One tool for thinking about these elements and their interactions is to draw a map (sketch, diagram or picture). This might show the process by which different actions will lead to enacting each solution concept. This can also help with communications between stakeholders. This chapter explains how and why there is advantage in providing a map or picture which might help with problem-solving.

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