Handbook on Transport and Urban Planning in the Developed World
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Handbook on Transport and Urban Planning in the Developed World

Edited by Michiel Bliemer, Corinne Mulley and Claudine J. Moutou

This Handbook provides comprehensive coverage of all of the major factors that underpin our understanding of urban and transport planning in the developed world. Combining urban and transport planning in one volume, the chapters present the state of the art as well as new research and directions for the future. It is an essential reference to all the key issues in this area as well as signalling areas of concern and future research paths. Academics, researchers, students, policymakers and practitioners will find it a constant source of information and guidance.
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Chapter 24: Flexible transport management

John D. Nelson and Steven Wright


Flexible transport services (FTS) comprise any user-orientated form of public transport service which, unlike conventional public transport, does not follow a predefined route and timetable. In some cases eligibility criteria are applied to restrict use to selected groups. In this chapter we describe the characteristics of seven forms of flexible transport found in the developed world: ● open access public demand-responsive transport (DRT); ● specialist transport services for elderly and disabled; ● specialist transport services (health and social care services); ● community transport services; ● taxis and private hire; ● on demand car services (for example, Uber, Lyft, Sidecar); and ● carpooling/liftshare. Each is described with respect to a variety of factors including: organizational (such as legislation, funding, management and operation); scale of provision; and barriers to uptake/expansion. Where appropriate, this chapter gives attention to innovation (technologies or policy) which is emerging to remove barriers and/or enlarge scale of provision.

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