Edited by Michiel Bliemer, Corinne Mulley and Claudine J. Moutou
Flexible transport services (FTS) comprise any user-orientated form of public transport service which, unlike conventional public transport, does not follow a predefined route and timetable. In some cases eligibility criteria are applied to restrict use to selected groups. In this chapter we describe the characteristics of seven forms of flexible transport found in the developed world: ● open access public demand-responsive transport (DRT); ● specialist transport services for elderly and disabled; ● specialist transport services (health and social care services); ● community transport services; ● taxis and private hire; ● on demand car services (for example, Uber, Lyft, Sidecar); and ● carpooling/liftshare. Each is described with respect to a variety of factors including: organizational (such as legislation, funding, management and operation); scale of provision; and barriers to uptake/expansion. Where appropriate, this chapter gives attention to innovation (technologies or policy) which is emerging to remove barriers and/or enlarge scale of provision.
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