Innovation and Culture in Public Services
The Case of Independent Living
Steven DeMello and Peder Inge Furseth
Extract
In the Introduction and Part I we made the case for the importance of cultural context in understanding public services and public policy. Specifically, we identified the tension between our role as consumers/purchasers/managers of a public service, and that of citizens. We are particularly interested in whether and how people resolve the conflict for a complex issue like in-home care for independent living. In order to pursue this work, we needed to accomplish two major tasks. The first was the creation of a typology of cultural context: how will we identify, evaluate, and compare disparate cultures and countries? The first part of this chapter presents such a typology, with a detailed explanation of model components and metrics. The second major task is the study of specific cultures. The second part of this chapter describes the four chosen countries and regions (the United States, Scandinavia, the United Kingdom, and Japan) in terms of the typology.
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.