Extract

Our previous work has produced a comprehensive model of public service innovation, a profile of cultural similarities and differences among four countries, and a primary hypothesis that connects innovation and culture. Specifically, we have posited that cultural factors will have significant impact on what is considered innovative and how innovation is received; our concerns as citizens may very well outweigh our concerns as users. This chapter puts the SIT model and primary hypothesis to the test. We used a broad-based study of citizen opinion in four countries – the United States, the United Kingdom, Norway, and Japan – to validate and personalize the analysis of in-home care to support independent living. This chapter provides a detailed review of the consumer study and results. The full survey can be found in the Appendix (see ‘Citizen Survey’).