Extract

Now that we have developed and tested our primary hypothesis, the final questions to be addressed are: What implications do we see for both the process and agenda for research in public services innovation? And what specific implications do we see for the development of in-home care services that support independent living in our sample countries? This chapter will address both. This central role of culture in public service innovation has significant implications for service development and public policy. These implications will help shape our whole approach to innovation going beyond understanding what users of public services want as consumers (which is largely consistent), to how to manage innovation for citizens (which is largely inconsistent). This central role of culture in public service innovation has significant implications for service development and public policy. These implications will help shape our whole approach to innovation going beyond understanding what users of public services want as consumers (which is largely consistent), to how to manage innovation for citizens (which is largely inconsistent).