AbstractThe socio-emotional processes include communication, collaboration, knowledge and trust-building processes, that are necessary to create performing virtual teams. These processes are supported by the infrastructure and are set up in favour of virtuality. We define the characteristics of each process and the implication of key factors for the different processes that affect virtual teaming. It is crucial to capture the socio-emotional processes because they directly determine the level of performance of the virtual team, both work process and affective performance, in close relationships with technological and managerial processes.
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