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Decision Making and Business Performance

Eric J. Bolland and Carlos J. Lopes

This breakthrough study examines how business decisions explain successful and unsuccessful performance. Real world and academic research is evaluated, including interviews and cases studies, to create a model of how decisions and performance are connected for businesses of all sizes. Recommendations are made to optimize decision making and projections about the future of decision making and performance are provided.
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Chapter 3: Performance

Eric J. Bolland and Carlos J. Lopes


The characteristics of business performance are presented. The standards of what business performance should be are enumerated. Issues of performance measurement are described in detail. In addition, there is a list of specific problems of performance measurement. Perspectives on performance from business theorists and researchers are discussed. The CEO impact on performance is examined. The characteristics of high-performing businesses are presented. The factors affecting performance are analyzed. Boards of governance and business performance are assessed. The matters of ethics and business performance are explored. Innovation and performance is investigated as a subject. There are observations on performance. A summary of key findings from the literature on business performance factors is also contained in the chapter.

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