Show Less
You do not have access to this content

Consumer Logistics

Surfing the Digital Wave

Peter J. Rimmer and Booi Hon Kam

Digital technology has changed the way we work, socialize, shop, play and learn. This book offers a stimulating exploration of how digitization has begun transforming the prevailing global logistics system into a self-service and sharing economy, and ultimately provides a vision of the monumental changes likely to overflow into the business landscape.
Show Summary Details
This content is available to you

Bibliography

Surfing the Digital Wave

Peter J. Rimmer and Booi Hon Kam

3D Hubs (2016), 3D Printing Industry Trends Q3-2016, accessed 23 February 2017 at https://www.3dhubs.com/trendsq3-2016.

Abdelaziz, Shady G., Abdelfatah A. Hegazy and Ahmed Elabbassy (2010), ‘Study of self-service technology within experimental research of check-in techniques: case study and concept’, International Journal of Computer Science Issues, 7 (3), 17‒26.

Accenture (2014), ‘Revitalization: the success of new postal models — achieving high performance in the postal industry’, Accenture, accessed 20 December 2016 at http://postalvision2020.com/wp-content/uploads/2014/04/Postal-2020-April-9-2014-Accenture_Revitalization_The-Success-Of-New-Postal-Models_Final.pdf.

Alberti, Bill (2013), ‘The customer-activated enterprise study: why consumer collaboration is driving business strategy’, C-Space, 16 October 2013, accessed 20 December 2016 at https://www.cspace.com/blog/consumer-collaboration-driving-business-strategy/.

Alexander, Andrew, Gareth Shaw and Louise Curth (2005), ‘Promoting retail innovation: knowledge flows during the emergence of self-service and supermarket retailing in Britain’, Environment and Planning A, 37 (5), 805‒821.

AMA (1948), ‘Report of the Definitions Committee, R.S. Alexander, Chairman, AMA [American Marketing Association]’, Journal of Marketing, 13 (October), 202‒217.

Amazon (2015), 2015 Amazon.com Inc., Annual Report, Seattle, OR, USA: Amazon.com Inc., accessed 20 December 2016 at http://www.annualreports.com/Company/amazoncom-inc.

Aranko, Jenni (2013), ‘Developing the last mile of a parcel delivery service concept for consumers’, unpublished Master’s thesis at Laurea University of Applied Sciences, Laurea Leppävaara, EE, accessed 20 December 2016 at https://www.theseus.fi/bitstream/handle/10024/68332/Aranko_Jenni.pdf?sequence=1.

Aravind, Indulekha (2015), ‘Big Billion Days: how retailers like Flipkart, Amazon, Snapdeal and others are gearing up ahead of festive season’, The Economic Times, 13 October 2015, accessed 20 December 2016 at economictimes.indiatimes.com › Industry › Services › Retail.

Armstrong, Martin (2017), ‘Are you comfortable giving Amazon your front door key for final delivery?’, Supply Chain24/7, 26 October 2017, accessed 29 October 2017 at http://www.supplychain247.com/article/amazon_wants_your_front_door_key?ajs_uid=7576A3122245H9Q.

Australia Post (2011), ‘Australia Post transforms its parcel service to meet online shopping boom’, Australia Post, 10 October 2011, accessed 20 December 2016 at http://auspost.com.au/about-us/parcels-transformation-announcement.html.

Azevedo, Filipa and Mariusz Maciejewski (2015), ‘Social, economic and legal consequences of Uber and similar transportation network companies (TNCs)’, Briefing, Brussels, BE: European Parliament, pp.1‒6, accessed 20 December 2016 at http://www.europarl.europa.eu/RegData/etudes/BRIE/2015/563398/IPOL_BRI%282015%29563398_EN.pdf.

Baguley, Richard and Colin McDonald (2016), ‘Appliance science: how the Amazon Dash button works’, CNET, 2 June 2016, accessed 15 January 2017 at https://www.cnet.com/au/news/appliance-science-how-the-amazon-dash-button-works/.

Baldwin, Richard (2013), ‘Trade and industrialisation after globalisation’s second unbundling: how building and joining a supply chain are different and why it matters’, in Robert C. Feenstra and Alan M. Taylor (eds), Globalization in an Age of Crisis: Multilateral Economic Cooperation in the Twenty-First Century, Chicago, IL, USA: University of Chicago Press, pp.165‒212.

Ballou, Ronald H. (1970), ‘Broadening and unifying marketing logistics’, The Logistics Review, 6 (Winter), 5‒23.

Ballou, Ronald H. (1973), Business Logistics Management, New Jersey, NJ, USA: Prentice Hall.

Ballou, Ronald H. (2007), ‘The evolution and future of logistics and supply chain management’, European Business Review, 19 (4), 332–348.

Bamfield, Joshua (2013), Retail in 2018 — Shop Numbers, Online and the High Street, Newark, UK: Centre for Retail Research, accessed 20 December 2016 at http://www.leeds.gov.uk/docs/CD93%20Retail%202018%20MayReporto.pdf.

Barr, Alistair and Jessica Wohl (2013), ‘Exclusive: Wal-Mart may get customers to deliver packages to online buyers’, Reuters: Business News, 28 March 2013, accessed 20 December 2016 at http://www.reuters.com/article/us-retail-walmart-delivery-idUSBRE92R03820130328.

Barro, Josh (2014), ‘Under pressure from Uber, taxi medallion prices are plummeting’, The New York Times, 28 November 2014, accessed 20 December 2016 at http://www.nytimes.com/2014/11/28/upshot/under-pressure-from-uber-taxi-medallion-prices-are-plummeting.html?_r=0.

Baumgarten, Helmut (2004), ‘Trends in der logistik’, in Helmut Baumgarten, Hartmut Zadek, Inga-Lena Barkow (eds), Supply Chain Steuerung und Services: Logistic-Dienstleister Managen Globale Nietzwerke — Best Practices, Heidelberg, DE: Springer Verlag, pp.1‒11.

Bedeman, Mark and John Gattorna (2003), ‘Third and fourth-party logistics service providers’, in John Gattorna (ed.), Gower Handbook of Supply Chain Management, Fifth Edition, Aldershot, UK: Ashgate Publishing, pp.486‒500.

Belahsen, Safaa (2015), ‘The different business models of crowdsourcing’, Professional dissertation, Society & Organizations (SnO) Center, 5 June 2015 HEC Paris, accessed 13 December 2016 at http://www.hec.edu/SnO/STUDENT-POSTS/The-different-business-models-of-crowdsourcing.

Bensinger, Greg and Laura Stevens (2014), ‘Amazon, in threat to UPS, tries its own deliveries: an alternative to shippers like FedEx and UPS, new service could deliver goods the same day as purchased’, The Wall Street Journal, 24 April 2014, accessed 20 December 2016 at http://www.wsj.com/articles/SB10001424052702304788404579521522792859890.

Bensinger, Greg and Laura Stevens (2016), ‘Amazon’s newest ambition: competing directly with UPS and FedEx’, The Wall Street Journal, 27 September 2016, accessed 20 December 2016 at http://www.wsj.com/articles/amazons-newest-ambitioncompeting-directly-with-ups-and-fedex-1474994758.

Bermingham, Finbarr (2015), ‘Robotics to replace low-cost manufacturing hubs’, Global Trade Review (GTR), accessed 19 December 2016 at http://www.gtreview.com/news/asia/robotics-to-replace-low-cost-manufacturing-hubs/.

Bloom, Jonah (2007),’How and why we picked the Consumer as Agency of the Year’, Advertising Age, 8 January 2007, accessed 13 December 2016 at http://adage.com/article/news/picked-consumer-agency-year/114153/.

Bookbinder, James H. (2005), ‘Editorial: global logistics’, Transportation Research E: Logistics and Transportation Review, 41 (6), 461‒466.

Bookbinder, James H. (ed.) (2013), Handbook of Global Logistics: Transportation in International Supply Chains, New York, USA, Heidelberg and Dordrecht, DE, and London, UK: Springer.

Bowersox, Donald J., David J. Closs and M. Bixby Cooper (2002), Supply Chain Logistics Management, Boston, MA, USA: McGraw-Hill/Irwin.

Bughin, Jacques (2014), ‘Brand success in an era of Digital Darwinism’, Journal of Brand Strategy, 2 (4), 355‒365.

Byvoet, Michel (2006), ‘The power of web platforms based on modular design in user-centric apparel market’, in Thorsten Blecker, Gerhard Friedrich, L. Hvam and K. Edwards (eds), Customer Interaction and Customer Integration, Proceedings of the Joint Conference of the International Mass Customization Meeting 2006 (IMCM’06) and the InternationalConference on Economic, Technical and Organisational Aspects of Product Configuration Systems (PETO’06), Series on Business Informatics and Application Systems Vol. 2, Berlin, DE: Gito Verlag, pp.57‒65.

Carsten, Paul (2015), ‘Alibaba’s Suning deal a riposte to growing might of rival JD.com’, Reuters, 12 August 2015, accessed 20 December 2016 at http://www.reuters.com/article/us-alibaba-suning-idUSKCN0QH0KZ20150812.

Castells, Manuel (1996), The Rise of the Network Society: The Information Age: Economy, Society and Culture, Volume I, Cambridge, MA, USA and Oxford, UK: Blackwell Publishing.

CB Insights (2016a), ‘Startups in supply chain and logistics: investments, acquisitions, and trends to watch’, CB Insights, December 2016, accessed 22 February 2017 at https://www.cbinsights.com/reports/CB-Insights_Supply-Chain-and-Logistics_webinar.pdf.

CB Insights (2016b), ‘Disrupting logistics: the startups that are unbundling FedEx & UPS’,CB Insights, Newsletter, 28 July 2016, accessed 20 December 2016 at https://www.cbinsights.com/blog/startups-unbundling-fedex/.

CB Insights (2017),’ Amazon strategy teardown: building new business in AI, next-gen logistics, and enterprise cloud apps’, CB Insights, 17 April 2017, accessed 23 April 2017 at https://cbinsights.com.

Chakravorti, Bhaskar, and Ravi Shankar Chaturvedi (2015), ‘Europe’s other crisis: a digital recession’, Harvard Business Review, 27 October 2015, accessed 31 December 2016 at https://hbr.org/2015/10/europes-other-crisis-a-digital-recession?utm_source=Socialflow&utm_medium=Tweet&utm_campaign=Socialflow.

Christopher, Martin (1992), Logistics and Supply Chain Management: Creating Value-Added Networks, London, UK: Pitman Publishing.

Clark, Tim and Szu Ping Chan (2014), ‘A history of Tesco: the rise of Britain’s biggest supermarket’, Telegraph Media Group, 4 October 2014, accessed 20 December 2016 at http://www.telegraph.co.uk/finance/markets/2788089/A-history-of-Tesco-The-rise-of-Britains-biggest-supermarket.html.

CLM (1986), What It’s All About, Oak Brook, IL, USA: Council of Logistics Management.

Closs, David J., Thomas J. Goldsby and Stephen R. Clinton (1997), ‘Information technology influences on world class logistics capability’, International Journal of Physical Distribution and Logistics, 27 (1), 4‒17.

Cohen, Daniel L. (2014), ‘Fostering mainstream adoption of industrial 3D Printing: understanding the benefits and promoting organizational readiness’, 3D Printing and Additive Manufacturing, 1 (2), 62–69.

Cottrill, Ken (2011), Transforming the Future of Supply Chains ThroughDisruptive Innovation: Additive Manufacturing, Boston, MA, USA: MIT Center for Transportation & Logistics White Paper.

Cowen, Deborah (2010), ‘The geography of logistics, market authority and the security of supply chains’, Annals of the Association of American Geographers, 100 (3), 600‒620.

Cowen, Deborah (2014), The Deadly Life of Logistics: Mapping Violence in Global Trade, Minneapolis, MN, USA: University of Minnesota Press.

Creamer, Matthew (2007), ‘Ad Age Agency of the Year: the consumer’, Advertising Age, 8 January 2007, accessed 13 December 2016 at http://adage.com/article/news/ad-age-agency-year-consumer/114132/.

Crew, Michael A. and Timothy J. Brennan (2015), ‘Business models: some implications for USPS’, in Michael A. Crew and Timothy J. Brennan (eds), Postal Delivery Innovation in the Digital Economy, Heidelberg, DE, New York, NY, USA, Dordrecht, DE and London, UK: Springer, pp.1‒16.

Cronkite, Isaac Sebastian (2015), ‘Evaluate innovative strategies leveraging USPS capabilities to advance as a vital 21st century service occupation’, submitted to the MIT Sloan School of Management as a partial fulfilment of the requirements for the degree of Master of Business Administration at the Massachusetts Institute of Technology, MA, USA, June 2015, accessed 30 December 2016 at https://dspace.mit.edu/handle/1721.1/99048.

Croxton, Keely L., Sebastian J. Garcia-Dastugue, Douglas M. Lambert and Dale S. Rogers (2001), ‘The supply chain management process’, The International Journal of Logistics Management, 12 (2), 13‒36.

CRR (2013), Retail Forecast for 2018, Nottingham, UK: Centre for Retail Research, accessed 20 December 2016 at research@retail research.org/retail2018.php.

CRR (2016), Online Retailing: Britain, Europe, US and Canada 2017, Nottingham, UK: Centre for Retail Research, accessed 9 October 2017 at http://www.retailresearch.org/onlineretailing.php.

CSCMP (nd), ‘CSCMP supply chain definitions’, Council of Supply Chain Management Professionals, accessed 17 December 2016 at https://cscmp.org/about-us/supply-chain-management-defini.

Davis, Gerald F. (2016), The Vanishing American Corporation: Navigating the Hazards of a New Economy, Oakland, CA, USA: Berrett-Koehler Publishers.

Deloitte (2013), ‘Reinventing the role of the High Street’, The Deloitte Consumer Review, Sixth Edition, London, UK: Deloitte LLP.

deMin, James E, (2005), Collaborative Planning, Forecasting and Replenishment (CPFR) and the Network — Cracking the Bullwhip!, London, UK, BT Infonet, accessed 2 January 2017 at https://www.globalservices.bt.com/static/assets/pdf/data_sheets/business_needs/industry_specific/industrial%20manufacturing/collaborative_planning_and_the_network_bullwhip_effect.pdf.

Deutsche Post (2012), Delivering Tomorrow: Logistics 2050 A Scenario Study, Bonn: Deutsche Post AG, accessed 7 June 2015, available at www.dpdhl.com/en/…/delivering_tomorrow_logistics_2050.html.

DG (2013), Dachis Group, Austin, TX, USA, accessed 3 January 2017 at http://www.builtinaustin.com/company/dachis-group.

DHL (2013a), Low-Cost Sensor Technology: A DHL Perspective on Implications and Use Cases for the Logistics Industry, Troisdorf, DE: DHL Trend Research and Fraunhofer IFF, accessed 19 December 2016 at https://www.delivering-tomorrow.com/wp…/CSI_Studie_Low_Sensor.pdf.

DHL (2013b), Big Data in Logistics: A DHL Perspective on How to Move Beyond the Hype, Troisdorf, DE: DHL Trend Research and Consulting DETECON, accessed 19 December 2016 at http://www.dhl.com/en/about_us/logistics_insights/dhl_trend_research/bigdata.html#.VgOv1c7MOHk.

DHL (2013c), Key Logistics Trends in the Life Sciences 2020+: A DHL Perspective on How to Prepare for Growth, Troisdorf, DE: DHL Customer Solutions & Innovation, accessed 19 December 2016 at http://www.dhl.com/content/dam/downloads/g0/about_us/innovation/lsh_whitepaper.pdf.

DHL (2014), Logistics Trend Radar: Delivering Insight Today, Creating Value Tomorrow, Troisdorf, DE: DHL Trend Research and Consulting DETECON, accessed 13 December 2016 at http://www.dhl.com/content/dam/downloads/g0/about_us/logistics_insights/DHL_Logistics-TrendRadar_2014.pdf.

DHL (2015a), Internet of Things in Logistics: A Collaborative Report by DHL and Cisco on Implications and Use Case for the Logistics Industry, 2015, Toisdorf, DE: DHL Customer Solutions & Innovations, accessed 13 December 2016 at http://www.dpdhl.com/content/dam/dpdhl/presse/pdf/2015/DHLTrendReport_Internet_of_things.pdf.

DHL (2015b), Omni-Channel Logistics: A DHL Perspective on Implications and Use Cases for the Logistics Industry, 2015, Troisdorf, DE: DHL Customer Solutions & Innovation, accessed 19 December 2016 at http://www.dhl.com/content/dam/downloads/g0/about_us/logistics_insights/dhl_trendreport_omnichannel.pdf.

DHL (2016), Logistics Trend Radar: Delivering Insight Today. Creating Value Tomorrow, Troisdorf, Germany: DHL Trend Research and Consulting DETECON, accessed 13 December 2016 at http://www.dhl.com/content/dam/downloads/g0/about_us/logistics_insights/dhl_logistics_trend_radar_2016.pdf.

Dörner, Karel and David Edelman (2015), ‘What “digital” really means. Everyone wants to go digital. The first step is truly understanding what that is’, McKinsey & Company: Insights and Publications, July 2015, accessed 13 December 2016 at http://www.mckinsey.com/insights/high_tech_telecoms_internet/what_digital_really_means.

DPDHL (2013), MyWays — Deliveries Throughout Stockholm by Involving the City’s Residents, Troisdorf, DE: Deutsche Post DHL Group, accessed 20 December 2016 at https://www.youtube.com/watch?v=EO7G3ZjTaWM.

Drennen, Hannah (2011), Self service technology in airports and the customer experience, UNLV Theses/Dissertations/Professional Papers/Capstones, Paper 1053, University Libraries, University of Nevada, Las Vegas, NV, USA, accessed 20 December 2016 at http://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=2054&context=thesesdissertations.

Drucker, Peter F. (1962), ‘The economy’s dark continent’, Fortune, 45 (4), 103, 265, 268, 270.

eBay (2015), ‘eBay and Woolworths to reinvent the way Australians shop’, eBay Media Centre, 24 February 2015, accessed 20 December 2016 at http://media.ebay.com.au/ebay-and-woolworths-reinvent-way-australians-shop.

eBay (2016), ‘Find a pick up store’, eBay, accessed 20 December 2016 at http://pages2.ebay.com.au/Click_and_collect.

EC/EPoSS (2008), Internet of Things in 2020; Roadmap for the Future, Joint European Commission/EPoSS Expert Workshop on RFID/Internet-of-Things, Brussels, BE: European Commission, accessed 19 December 2016 at http://www.smart-systems-integration.org/public/internet-of-things.

Econolyst (2014), ‘Additive manufacturing & 3-D Printing Masterclass’, 7 July, EPSRC Centre for Additive Manufacturing, University of Nottingham, UK, accessed 5 June 2015 at http://www.econolyst.co.uk/resources/documents/files/AM_Masterclass_7th_July.pdf [no longer online].

Economist, The (2012a), ‘The boomerang effect’, The Economist, 21 April 2012, accessed 13 December 2016 at http://www.economist.com/node/21552898.

Economist, The (2012b), ‘3D printing: difference engine: the PC all over again?’, The Economist, 29 September 2012, accessed 19 December 2016 at www.economist.com/blogs/babbage/2012/09/3d-printing.

Economist, The (2013), ‘Reshoring manufacturing: coming home’, 19 January 2013, The Economist, accessed 2 January 2017 at http://www.economist.com/news/special-report/21569570-growing-number-american-companies-are-moving-their-manufacturing-back-united.

Economist, The (2015), ‘Schumpeter: the piggly wiggly way’, The Economist, 9 May 2015, accessed 1 Match 2017 at http://www.economist.com/news/business/21650554-businesses-should-think-carefully-about-continuing-heap-work-their-customers-piggly.

Economist, The (2016), ‘Push my buttons’, The Economist, 22 October 2016, accessed 30 December 2016 at http://www.economist.com/news/business/21709070-experiments-automated-consumption-push-my-buttons.

EFT (2015), The 2015 CSCO [Chief Supply Chain Officer] Report, London, UK: Eye for Transport, accessed 19 December 2016 at http://www.slideshare.net/SarahReynolds7/1507-eftransport-csco-report-v4.

Ellickson, Paul B. (2016),’The evolution of the supermarket industry: from A&P to Walmart’, in Emek Basker (ed.),Handbook on the Economics of Retail and Distribution, Cheltenham, UK and Northampton, MA, USA: Edward Elgar Publishing, pp.368‒391.

Ellickson, Paul B. and Paul L.E. Grieco (2013), ‘Wal-Mart and the geography of grocery retailing’, Journal of Urban Economics, 75 (1), 1‒14.

EU-SME (2015), Sector Report: Smart Cities in China, Beijing, CN: EUSME Centre in association with China-Britain Business Council (CBBC), accessed 19 December 2016 at http://www.cbbc.org/cbbc/media/cbbc_media/KnowledgeLibrary/Reports/EU-SME-Centre-Report-Smart-Cities-in-China-Jan-2016.pdf.

Evans, Dave (2011), ‘The Internet of Things [Infographic]’, Cisco Blog, 15 July 2011, accessed 13 December 2016 at http://blogs.cisco.com/diversity/the-internet-of-things-infographic.

FedEx (2016), ‘FedEx Q3 FY16 Earnings Call Transcript — March 16 2016’, accessed 21 December 2016 at http://s1.q4cdn.com/714383399/files/doc_events/2015/Earnings-Transcript-Q3-FY16.pdf.

Feng, Cindy Hsin-I (2012), ‘The tale of sushi: history and regulations’, Comprehensive Reviews in Food Science and Food Safety, 11 (2), 205–220.

Fenn, Jackie (2014), ‘Applying lessons from 20 years of hype cycles to your own innovation and forecasting strategies’, Gartner, Stamford, CT, USA: Gartner. G00269298, 16 September 2014, accessed 13 December 2016 at https://www.gartner.com/doc/2847417?plc=ddp.

FHWA (2005),Standards for Supply Chain Documentation, Washington, DC, USA: Federal Highway Administration, Office of Freight Management and Operations, accessed 19 December 2016 at http://slideplayer.com/slide/6661663/.

Fletcher, Gordon, Anita Greenhill, Marie Griffiths and Rachel McLean (2016), ‘The social supply chain and the future High Street’, Supply Chain Management: An International Journal, 21 (1), 78‒91.

Flipkart (2016a), ‘About us’, Flipkart, accessed 20 December 2016 at http://www.flipkart.com/about-us.

Flipkart (2016b), ‘Fast, faster, fastest: our same-day guarantee and in-a-day guarantee delivery options make it possible to get orders asap’, Flipkart, accessed 20 December 2016 at http://www.flipkart.com/faster-delivery.

Ford Michele and Vivian Holman (2016), ‘The go-jek effect’, Inside Indonesia, 6 November 2016, accessed 25 February 2017 at http://www.insideindonesia.org/the-go-jek-effect.

Forrester, Jay W. (1961), Industrial Dynamics, Cambridge, MA, USA: MIT Press.

Friedman, Thomas L. (2008), The World is Flat: The Globalized World in the Twenty-First Century, Melbourne, AU: Penguin Books.

Fullerton, Tikki (2015), ‘Australian stores take note as UK retailer John Lewis kicks goal’, ABC News, 9 October 2015, accessed 20 December 2016 at http://www.abc.net.au/news/2015-10-08/john-lewis-boss-hails-shops-and-clicks-retail-future/6838412.

Galaskiewicz, Joseph (2011), ‘Studying supply chains from a social network perspective’, Journal of Supply Chain Management, 47 (1), 4‒8.

Gartner, Inc. (2014a), ‘Gartner’s 2014 Hype Cycle for emerging technologies maps the journey to digital business’, Gartner, Stamford, CT, USA: Gartner, Inc., accessed 13 December 2016 at http://www.gartner.com/newsroom/id/2819918.

Gartner, Inc. (2014b), ‘Gartner says consumer 3D Printing is more than five years away’, Gartner Press Release, Egham, UK, 19 August 2014, accessed 19 December 2016 at http://www.gartner.com/newsroom/id/2825417.

Gattorna, John L. (2006), ‘The evolving Third Party Logistics (3PL) offering’, Logistik Horisont, 4 pp., accessed 17 December 2016 at https://www.yumpu.com/en/document/view/4943030/1-the-evolving-third-party-logistics-3pl-offering-john-gattorna.

Gattorna, John L. (2009), ‘Revisiting and refining Lee’s “Triple-A” supply chain’, in John L. Gattorna and Friends (eds), Dynamic Supply Chain Alignment: A New Business Model for Peak Performance in Enterprise Supply Chains Across All Geographies, Farnham, UK: Ashgate Publishing, pp.123‒131.

Gecowets, George A. (1979), ‘Physical distribution management’, Special Issue: Physical Distribution Management, Defense Transportation Journal, 35 (4), 5‒8, 10‒12.

Gevaers, Roel, Eddy de Voorde and Thierry Vanelslander (2009), ‘Characteristics of innovations in last mile logistics — using best practices, case studies and making the link with green and sustainable logistics’, European Transport Conference, 2009 Proceedings, Leiden, NL: Association for European Transport Research and Contributors, 2009, accessed 20 December 2016 at http://abstracts.aetransport.org/conference/index/id/15.

Giddens, Anthony (1984), The Constitution of Society: Outline of the Theory of Structuration, Berkeley and Los Angeles, CA, USA: University of California Press.

Gilmour, Peter (1974), ‘Physical distribution management’, in Peter Gilmour (ed.), Physical Distribution Management in Australia, Sydney, AU: Cheshire in association with the Productivity Council of Australia, pp.1‒11.

Gilmour, Peter (1979), ‘Physical distribution management’, in Peter Gilmour (ed.), Physical Distribution Management in Australia: Second Edition, Sydney, AU: Longman Cheshire in association with the Productivity Council of Australia, pp.1‒9.

Gilmour, Peter and Peter J. Rimmer (1978), ‘Business logistics in the Pacific Basin’, The Columbia Journal of World Business, 11 (1), 63‒72.

Griffiths, John (2016), ‘Uber looms over the delivery business’, Financial Times, 18 April 2016, accessed 20 December 2016 at https://www.ft.com/content/cce6eed0-c03a-11e5-9fdb-87b8d15baec2.

Grimsey Team (2009), The Grimsey Review: An Alternative Future for the High Street, accessed 20 December 2016 at http://www.vanishinghighstreet.com/the-grimsey-review/.

GT (nd), ‘The evolution of SCL’, Supply Chain and Logistics Institute (SCL), Georgia Tech., GA, USA, accessed 17 December 2016 at http://www.scl.gatech.edu/about/scl/history.

Gurstein, Mike (2014), ‘Smart cities vs. smart communities: empowering citizens not market economics’, Gurstein’s Community Informatics, 6 November 2014, accessed 19 December 2016 at https://gurstein.wordpress.com/2014/11/06/smart-cities-vs-smart-communities-enabling-markets-or-empowering-citizens/.

Gwynn, David (2016), ‘A quick history of the supermarket’, Grocetaria. com: Exploring Supermarket History, accessed 20 December 2016 at www.groceteria.com.

Halatsis, Aristos (2013), ‘Crowdsourcing for the last mile’, Logistics Arena, 10 April 2013, accessed 20 December 2016 at www.logisticsarena.eu/crowdsourcing-for-the-last-mile.

Halldórsson, Árni, Juliana Hsuan and Herbert Kotzab (2015), ‘Complementary theories to supply chain management revisited — from borrowing theories to theorizing’, Supply Chain Management: An International Journal, 20 (6), 574–586.

Harper, Tom R. and Bernardo Bátiz-Lazo (2013), Cash Box: The Invention and Globalization of the ATM, Louisville, KY, USA: NetWorld Media Group and ATM Industry Association.

Harrison, Alan and Remko Van Hoek (2008), Logistics Management Strategy: Competing through the Supply Chain, Third Edition, London UK: FT Prentice Hall.

Hempel, Jessi (2006), ‘Crowdsourcing: milk the masses for inspiration’, Business Week, 25 September 2006, 38‒39.

Hepworth, Kate (2014), ‘Enacting logistics geographies’, Environment and Planning D: Society and Space, 32 (6), 1120‒1134.

Hinchcliffe, Dion (2010), ‘The advent of the social supply chain’, Enterprise Irregulars, 21 April 2010, accessed 17 December 2016 at https://www.enterpriseirregulars.com/16819/the-advent-of-the-social-supply-chain.

Hitachi (2015), ‘Hitachi Transport System: 3PL/Contract Logistics’, accessed 17 December 2016 at http://www.hitachi-transportsystem.com/en/3pl/procure.

Howe, Jeff (2006), ‘Crowdsourcing: a definition’, 2 June 2016, Wired Blog Network: Crowdsourcing, accessed 13 December 2016 at http://crowdsourcing.typepad.com/cs/2006/06/crowdsourcing_a.html.

Hübner, Alexander, Johannes Wollenburg and Andreas Holzapfel (2016), ‘Retail logistics in the transition from multi-channel to omni-channel’, International Journal of Physical Distribution & Logistics Management, 46 (6/7), 562‒583.

Hussain, Frahan (2014), ‘Delivering to the cities of tomorrow: global megatrends and impact on future of urban logistics’, Presentation at 3PL Summit & Chief Supply Chain Forum Brazil and South America, São Paulo, Brazil, 11‒12 August, Eye for Transport, London, accessed 15 May 2015, available at http://events.eft.com/eu3pl/presentations2013/Omnichannel/FarhanHussain.pdf.

Hwang, Heeyoung, Paul McInerney, and Jun Shin (2015), ‘Learning from South Korea’s mobile-retailing boom’, McKinsey & Company: Insights and Publications, May 2015, accessed 19 December 2016 at http://www.mckinsey.com/insights/consumer_and_retail/learning_from_south_koreas_mobile-retailing_boom.

ICM (2016),‘Automated baggage check-in at Qantas’, Case Study: Qantas, Sydney, AU: ICM Airport Technics Australia Pty Ltd: A Unitechnic Company, accessed 20 December 2016 at http://autobagdrop.com.au/case-studies/qantas/.

ITU (2005), ITU Internet Reports 2005: The Internet of Things, Geneva: International Telecommunications Union, accessed 13 December 2016 at https://www.itu.int/wsis/tunis/newsroom/stats/The-Internet-of-Things-2005.pdf.

Janssen, Robbert, Iris Blankers, Ewoud Moolenburgh and Bineke Posthumus (2014), TNO: The Impact of 3D-Printing on Supply Chain Management, Delft, NL: Nederlandse Organisatie voor Toegepast Natuurwetenschappelijk Onderzoek or TNO [Netherlands Organisation for Applied Scientific Research], accessed 19 December 2016 at http://3din.nl/wp-content/uploads/2014/02/TNO-Whitepaper-3-D-Printing-and-Supply-Chain-Management-April-2014-web.pdf.

Joerss, Martin, Jürgen Schröder, Florian Neuhaus, Christopher Klink and Florian Mann (2016), Parcel Delivery: The Future of the Last Mile, McKinsey & Company, accessed 21 December 2016 at https://www.mckinsey.de/files/2016_the_future_of_last_mile.pdf.

Kalakota, Ravi and Marcia Robinson (2001), E-business 2.0: Road Map for Success, Second Edition [Revised version of E-business, 1999], Upper Saddle River, NJ, USA: Addison Wesley.

Kanchi, Anil, Suhel Khilji, Karthik Balasubramanian, Manoj Kalyanam and Mayank Abrol (2014), The Impact of Omni-channel on Logistics in Retail, Tata Consultancy Services, accessed 21 December 2016 at http://www.tcs.com/SiteCollectionDocuments/White%20Papers/impact-omni-channel-logistics-0714-1.pdf.

Kemppainen, Katerina, and Ari P.J. Vepsäläinen (2003), ‘Trends in industrial supply chains and networks’, International Journal of Physical Distribution and Logistics Management, 33 (8), 701‒719.

Kent, John L. Jr and Daniel J. Flint (1997), ‘Perspectives on the evolution of logistics thought’, Journal of Business Logistics, 18 (2), 15‒29.

Kersten, Wolfgang, Birgit von See and Henning Skirde (2014), ‘Identification of megatrends affecting complexity in logistics systems’, in Wolfgang Kersten, Thorsten Blecker, and Christian M. Reingle (eds), Next Generation Supply Chains: Trends and Opportunities, Berlin, DE: epubli GmbH, Berlin, pp.3‒28, accessed 13 December 2016 at https://hicl.org/publications/2014/18/1.pdf.

Kimura, Fukunari and Mitsuyo Ando (2005), ‘Two-dimensional fragmentation in East Asia: conceptual framework and empirics’, International Review of Economics and Finance, 14 (3), 317‒348.

Klaus, Peter and Stefanie Müller (2012), ‘Towards a science of logistics: milestones along converging paths’, in Peter Klaus and Stefanie Müller (eds), The Roots of Logistics: A Reader of Classical Contributions to the History and Conceptual Foundations of the Science of Logistics, Berlin and Heidelberg, GE: Springer-Verlag, pp.3‒26, accessed 21 April 2017 at http://www.springer.com/cda/content/…/cda…/9783642279218-c1.pdf?...0...

Kourimsky, Hans and Mark van der Berk (2014), White Paper: The Impact of Omni-Channel Commerce on Supply Chains — How to Make Sure You Deliver Products That Meet Your Customer’s Expectations, Bielefeld, DE: Intelligence AG, accessed 19 December 2016 at: http://itelligencegroup.com/wp-content/usermedia/WP_hybris_EN_2014_10_V01_CPM.pdf.

Kwan, Stephen K., Peter Hottum and Cheryl A. Kieliszewski (2012), ‘Moving from B2X to B2X2Y value propositions’, 1st International Conference on Human Side of Service Engineering, San Francisco, CA, USA, accessed 21 December 2016 at http://www.slideshare.net/StephenKwan/moving-from-b2x-to-b2x2y-value-propositions-in-service-system-networks.

La China, Frederica and Robert Zielonka (2015), ‘Smart cities cooperation between the EU and China’, EIAS Briefing Paper, 2, 1‒19, Brussels, BE: European Institute for Asian Studies, accessed 19 December 2016 at http://www.eias.org/briefing-papers/smart-cities-cooperation-between-the-eu-and-china-briefing-paper/.

LaLonde, Bernard J. and Leslie M. Dawson (1969), ‘Early development of physical distribution thought,’ in Donald J. Bowersox, Bernard J. LaLonde and Edward W. Smykay (eds), Readings in Physical Distribution: Logistics of Marketing, New York, NY, USA: Macmillan, pp.9–18.

Lambert, Douglas, M., Martha C. Cooper and Janus D. Pagh (1998), ‘Supply chain management: implementation issues and research opportunities’, The International Journal of Logistics Management, 9 (2), 1‒20.

LaVecchia, Olivia, and Stacy Mitchell (2016), Amazon’s Stranglehold: How the Company’s Tightening Grip is Stifling Competition, Eroding Jobs, and Threatening Communities, Minneapolis, MN, USA: ILSR [Institute for Local Self-Reliance], accessed 4 January 2017 at https://ilsr.org/wpcontent/uploads/2016/11/ILSR_AmazonReport_final.pdf.

Lazard (2012), The United States Postal Service, Hamilton, BM: Lazard, accessed 21 December 2016 at https://www.nalc.org/news/nalc-updates/body/saving_the_united_states_postal_service.pdf.

Le Hong, Hung and Jackie Fenn (2015), ‘Creating net-new industries for the world in 2030’, Gartner, Stamford, CT, USA: Gartner, Inc., accessed 13 December 2016 at https://www.gartner.com/doc/3078617/creating-netnew-industries-world-.

Leonard, Devin (2016), ‘Will Amazon kill FedEx?’, Bloomberg Business Week, 31 August 2016, accessed 21 December 2016 at http://www.bloomberg.com/features/2016-amazon-delivery/.

Levitt, Theodore (1983), ‘The globalization of markets’, Harvard Business Review, May/June, 92‒102.

Li, Dahui, Jun Li and Zhangxi Lin (2008), ‘Online consumer-to-consumer market in China: a comparative study of Taobao and eBay’, Electronic Commerce Research and Applications, 7 (1), 55–67.

Li, Yongling,Yanliu Lin and Stan Geertman (2015), ‘The development of smart cities in China’, CUPUM [Computers in Urban Planning and Urban Management], 291-Paper, 20pp, accessed 19 December 2016 at http://web.mit.edu/cron/project/CUPUM2015/proceedings/Content/pss/291_li_h.pdf.

LMDL (2013), ‘Amazon lockers in Leeds (photograph)’, 27 March 2013, Leeds, UK: Last Mile Delivery Ltd, accessed 21 December 2016 at http://www.lastmileleeds.co.uk/category/leeds/.

Lueth, Knud Lasse (2014), ‘IoT market — forecasts at a glance’, IOT Analytics — Market Insights for the Internet of Things, 17 October 2014, Hamburg, DE: IOT Analytics, accessed 19 December 2016 at https://iot-analytics.com/iot-market-forecasts-overview/.

Lueth, Knud Lasse (2015), ‘The top 15 Internet of Things cities in the world’, IOT Analytics — Market Insights for the Internet of Things, 14 April 2015, Hamburg, DE, IOT Analytics, accessed 19 December 2016 at https://iot-analytics.com/top-15-internet-of-things-cities/.

MacKenzie, Ian, Chris Meyer and Steve Noble (2013), ‘How retailers can keep up with customers’, McKinsey & Company: Retail, accessed 19 December 2016 at http://www.mckinsey.com/insights/consumer_and_retail/how_retailers_can_keep_up_with_consumers.

Macmillan, Douglas (2015), ‘The $50 billion question: can Uber deliver?’ The Wall Street Journal, 15 June, 2015, accessed 21 December 2016 at http://www.wsj.com/articles/the-50-billion-question-can-uber-deliver-1434422042.

Mahajan Neelima and Iris Mir (2013), ‘Testing the waters: Shi Tao, Vice-President (Retail) of Chinese e-commerce retailer Jingdong, on some early lessons from the company’s global push’, CKGSB [Cheung Kong Graduate School of Business] Magazine, 10 (June), 52‒54, accessed 21 December 2016 at http://english.ckgsb.edu.cn/sites/default/files/ckgsb201306-low.pdf.

Malik, Yogesh, Alex Niemayer and Brian Ruwadi (2011), ‘Building the supply chain of the future’, McKinsey Quarterly, 1 (January), 1‒10, accessed 19 December 2016 at http://www.mckinsey.com/insights/operations/building_the_supply_chain_of_the_futureBuilding the supply chain of the future.

Manners-Bell, John and Ken Lyon (2012), ‘The implications of 3D Printing for the logistics industry’, Transport Intelligence Ltd, August 2012, accessed 1 March 2017 at http://johnmannersbell.com/wp-content/uploads/2013/11/The_impact_of_3D_Printing_on_Global_Supply_Chains.pdf.

Manyika, James, Michael Chui, Jacques Bughin, Richard Dobbs, Peter Bisson and Alex Marrs (2013a), Disruptive Technologies: Advances that Will Transform Life, Business and the Global Economy, McKinsey Global Institute, accessed 13 December 2016 at http://www.mckinsey.com/insights/business_technology/disruptive_technologies.

Manyika, James, Michael Chui, Dianna Farrell, Steve Van Kuiken and Peter Groives (2013b), Open Data: Unlocking Innovation and Performance with Liquid Information, McKinsey Global Institute, accessed 19 December 2016 at http://www.mckinsey.com/insights/business_technology/open_data_unlockin_innovation_and_performance_with_liquid_information.

Manyika, James, Jacques Bughin, Susan Lund, Olivia Nottebohm, David Poulter, Sebastian Jauch and Sree Ramaswamy (2014), Global Flows in a Digital Age: How Trade, Finance, People, and Data Connect the World Economy, McKinsey & Company, accessed 19 December 2016 at http://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/global-flows-in-a-digital-age.

Manyika, James, Michael Chui, Brad Brown, Jacques Bughin, Richard Dobbs, Charles Roxburgh and Angela Hung Byers (2011), Big Data: The Next Frontier for Innovation, Competition and Productivity, McKinsey Global Institute, accessed 19 December 2016 at http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/big-data-the-next-frontier-for-innovation.

Markillie, Paul, (2012), ‘The third industrial revolution’, The Economist, 21 April 2012, accessed 13 December 2016 at http://www.economist.com/node/21552901.

Marr, Bernard (2015), ‘17 “Internet of Things” facts everyone should read’, Forbes, 27 October 2015, accessed 13 December 2016 at http://www.forbes.com/sites/bernardmarr/2015/10/27/17-mind-blowing-internet-of-things-facts-everyone-should-read/#1a76567c1a7a.

McKinnon, Alan (2015), ‘Environmental sustainability: a new priority for logistics managers’, in Alan McKinnon, Michael Brown, Anthony Whiteing and Maja Piecyk (eds), Green Logistics: Improving the Environmental Sustainability of Logistics, Third Edition, London, UK: Kogan Paul, pp.3‒31.

McKinnon, Alan, Michael Brown, Anthony Whiteing and Maja Piecyk (eds) (2015), Green Logistics: Improving the Environmental Sustainability of Logistics, Third Edition, London, UK: Kogan Paul.

McLellan, Charles (2014), ‘Analysing the analysts: predicting emerging technologies’, Part of a ZDNet Special Feature: The Future of IT: A Strategic Guide, ZDNet, 3 November, 2014, accessed 13 December 2016 at http://www.zdnet.com/article/analysing-the-analysts-predicting-emerging-technologies/.

Mendis, Danusha and David Secchi (2015), A Legal and Empirical Study of 3D Printing Online Platforms and an Analysis of User Behaviour: Study I, Newport, UK: Intellectual Property Office, accessed 19 December 2016 at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/549045/Study-I.pdf.

Menell, Peter S. and Ryan G. Vacca (2016), ‘3D Printing and US copyright law’, UC Berkeley Public Law Research Paper No. 2859737, SSRN [Social Science Research Network] accessed 29 March 2017 at https://ssrn.com/abstract=2859737.

Mentzer, John T., William DeWitt, James S. Keebler, Soonhong Min, Nancy W. Nix, Carlo D. Smith and Zach G. Zacharia (2001), ‘Defining supply chain management’, Journal of Business Logistics, 22 (2), 1‒25.

Meuter, Matthew L., Amy L. Ostrom, Robert I. Roundtree and Mary Jo Bitner (2000), ‘Self-service technologies: understanding customer satisfaction with technology-based service encounters’, Journal of Marketing, 64 (3), 50‒64.

MH&L (2004), ‘Council of Logistics Management to become Council of Supply Chain Management Professionals’, Material Handling & Logistics, 15 July 2004, accessed 17 December 2016 at http://mhlnews.com/global-supply-chain/council-logistics-management-become-council-supply-chain-management-professional.

Mitchell, Sue (2015), ‘Woolworths and eBay extend click-and-collect venture’, The Sydney Morning Herald, 15 June 2015, accessed 21 December 2016 at http://www.smh.com.au/business/woolworths-and-ebay-extend-clickandcollect-venture-20150612-ghmi43.html.

MITT, PDSF and CATR (2014), Comparative Study of Smart Cities in Europe and China 2014, Ministry of Industry and Information Technology (MIIT), DG CNECT, EU Commission, China Academy of Telecommunications Research (CATR) and EU-China Policy Dialogues Facility II (PDSF), accessed 19 December 2016 at http://projects.sigma-orionis.com/choice/wp-content/uploads/2015/01/Smart_City_report-Final-Draft-March-2014.pdf.

Montreuil, Benoit (2011), ‘Towards a Physical Internet: meeting the global logistics sustainability grand challenge’, Logistics Research, 3 (2), 71‒87.

Morgan, Jacob (2010), ‘What is social supply chain management?’, Social Media Today, accessed 17 December 2016 at https://thefutureorganization.com/what-is-social-supply-chain-management/.

Morley, Mark (2013), ‘How the “Internet of Things” will impact B2B and global supply chains’, Open Text Corporation, accessed 19 December 2016 at http://blogs.opentext.com/how-the-internet-of-things-will-impact-b2b-and-global-supply-chains-by-opentext/.

Morley, Mark (2017), ‘How supply chains are embracing digital disruption’, Open Text Blogs, 10 February 2017, accessed 23 February 2017 at http://blogs.opentext.com/supply-chains-embracing-digital-disruption/.

Mühlhäuser, Max (2008), ‘Smart products: an introduction’, Communications in Computer and Information Science, 11, 158‒164.

NAB (2012), NAB Online Retail Sales Index, Indepth Report: January 2010 – January 2012, accessed 13 December 2016 at http://business.nab.com.au/wp-content/uploads/2014/06/norsi-jan-2010.pdf.

NAB (2015), Online Retail Sales Index: Indepth Report: January 2015, accessed 13 December 2016 at http://business.nab.com.au/online-retail-sales-index-in-depth-report-january-2015-9980/.

Neilsen, Brett and Ned Rossiter (2014), ‘Logistical Worlds: territorial governance in Piraeus and the New Silk Road’, in Logistical worlds: Infrastructure, Software, Labour, accessed 17 December 2016 at http://logisticalworlds.org/author/ned.

Nettsträter, Andreas, Jan R. Nopper, Christian Prasse and Michael ten Hompe (2010), ‘The Internet of Things’, in Proceedings 2010 European Conference on Smart Objects: Systems, Technologies and Applications, Ciudad Spain, Berlin, DE: VDE Verlag GMBH.

Nicas, Jack and Taran Shukla (2015), ‘The next frontier in airline baggage’, Wall Street Journal, 1 July 2015, accessed 21 December 2016 at http://autobagdrop.com.au/wp-content/uploads/2015/07/The-Next-Frontier-in-Airline-Baggage_-Digital-Bag-Tags-WSJ.pdf.

Nigam, Priti, Keyurkumar M. Nayak and Parimal H. Vyas (2015), ‘E-commerce challenges: a case study of Flipkart.com versus Amazon.in’, Indian Journal of Applied Research, 5 (2), 332-339, accessed 21 December 2016 at https://www.worldwidejournals.com/ijar/file.php?val=February_2015_1422883561__88.pdf.

Picot-Coupey, Karine, Elodie Huré and Lauren Piveteau, (2016), ‘Channel design to enrich customers’ shopping experiences: synchronizing clicks with bricks in an omni-channel perspective — the Direct Optic case’, International Journal of Retail & Distribution Management, 44 (3), 336‒368.

Plowman, E. Grosvenor (1964), Lectures on Elements of Business Logistics, Stanford, CA, USA: Stanford University Graduate School of Business.

Poist, Richard F. (1986), ‘Evolution of conceptual approaches to designing business logistics systems’, Transportation Journal, 26 (1), 55‒64.

Porter, Michael E. (1985), Competitive Advantage, New York, NY, USA: Free Press.

Postmates (2016), ‘Postmates on-demand delivery’, Postmates Inc. (US), accessed 21 December 2016 at https://postmates.com/.

PwC (2015a), ‘Net loss of stores rockets almost threefold says PwC and Local Data Company’, PwC [PricewaterhouseCoopers], 16 March 2015, accessed 4 January 2017 at http://pwc.blogs.com/press_room/2015/03/net-loss-of-stores-rockets-almost-threefold-says-pwc-and-local-data-company.html.

PwC (2015b), The World in 2050: Will the Shift in Global Economic Power Continue? London, UK: PricewaterhouseCoopers, accessed 19 December 2016 at https://www.pwc.com/gx/en/issues/the-economy/assets/world-in-2050-february-2015.pdf.

Rantasila, Karri and Lauri Ojala (2012), ‘Measurement of nationallevel logistics costs and performance’, International Transport Forum, Discussion Paper 04, Paris, FR: OECD, accessed 19 December 2016 at www.internationaltransportforum.org/jtrc/discussionpapers/dp201204.pdf.

Reardon, Thomas, C. Peter Timmer, Christopher B. Barrett and Julio Berdegué (2003), ‘The rise of supermarkets in Africa, Asia, and Latin America’, American Journal of Agricultural Economics, 85 (5), 1140‒1146.

Reeves, Phil (2014), ‘3D printing and the Internet of Things’, Ogilvy & Mather (Econolyst). Accessed 5 June 2015 at http://www.econolyst.co.uk/resources/documents/files/IoT_econolyst.pdf [no longer available online].

Reeves, Phil (2015), ‘Additive manufacturing and 3D printing — business opportunities in the consumer electronics space (CES2015)’, Presentation at Las Vegas, 13 January, Econolyst. Accessed 5 June 2015 at http://www.econolyst.co.uk/resources/documents/files/IoT_econolyst.pdf [no longer available online].

Reeves Phil (2016), ‘Incorporating 3D printing into your business model’, Stratasys Digital Consulting, Eden Prairie, MN, USA: Stratasys Direct Manufacturing, accessed 22 December 2016 at https://www.stratasysdirect.com/content/pdfs/incorporate-3d-printing-into-business-vf1.pdf.

Reeves, Phil (2017), 3D Printing: Understanding the Drivers for Technology Adoption: Low Volume Production — Life Cycle Sustainability — Increased Part Functionality — Supply Chain Realignment —Personalized Products — Design Complexity, Eden Prairie, MN, USA, Rehovot, IL, and Milford, UK: Stratasys Expert Services, accessed 23 April 2017 at http://www.stratasys.com/en/Business-Drivers-for-3D-Printing-Adoption-eBook.

Reeves, Phil and Dinusha Mendis (2015), The Current Status and Impact of 3D Printing within the Industrial Sector: Analysis of Six Case Studies — Study II, Newport, UK: Intellectual Property Office, accessed 19 December 2016 at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/413673/The_Current_Status_and_Impact_of_3D_Printing_Within_the_Industrial_Sector_-_Study_II.pdf.

Rigby, Darrell (2011), ‘The future of shopping’, Harvard Business Review, 89 (12), 64‒75.

Rigby, Darrell and Julia Kirby (2011), ‘Omni-channel retail: delivering on customer expectations’, Harvard Business Review Webinar, 7 December 2011, accessed 19 December 2016 at https://www.ups.com/media/en/HBR_Rigby_Webinar_12-07-11_v0120911.pdf.

Rimmer, Peter J. (2014), Asia-Pacific Rim Logistics: Global Context and Local Policies, Cheltenham, UK and Northampton, MA, USA: Edward Elgar Publishing.

Rimmer, Peter J. and John A. Black (1981), ‘Urban goods and commercial vehicle movements in Sydney: a research framework’. Journal of the Australian Road Research Board, 11 (4), 15‒29.

RMR (2015), ‘The state of Australia’s $37.8b online shopping landscape’, Roy Morgan Research, 2 December 2014, accessed 4 January 2017 at http://www.roymorgan.com/findings/6591-online-shopping-in-australia-june-2015-201512012314.

Rogers, Bishen (2015), ‘The social costs of Uber’, The University of Chicago Law Review Dialogue, 85, accessed 21 December 2016 at https://lawreview.uchicago.edu/page/social-costs-uber.

Rogers, Dale S. and Ronald S. Tibben-Lembke (1998), Going Backwards: Reverse Logistics Trends and Practices, Reno, NV, USA: Reverse Logistics Executive Council.

Rogers, Dale S. and Ronald S. Tibben-Lembke (2001), ‘An examination of reverse logistics practices’, Journal of Business Logistics, 22 (2), 129‒148.

Rogers, Dale S., Douglas M. Lambert, Keely L. Croxton and Sebastian J. Garcia-Dastugae (2002), ‘The returns management process’, International Journal of Logistics Management, 13 (2), 1‒18.

Roof, Katie (2016), ‘Postmates confirms $140 million roundout at $600 million’, TechCrunch, 31 October 2016, accessed 22 February 2017 at https://techcrunch.com/2016/10/31/postmates-confirms-140-million-funding-round-at-600-million-valuation/.

Rougès Jean-François and Benoit Montreuil (2014), ‘Crowdsourcing delivery: new interconnected business models to reinvent delivery’, 1st International Physical Internet Conference, Quebec City, CN, accessed 21 December 2016 at http://www.physicalinternetinitiative.org/ipic2014/fullpaper/1027A.pdf.

Ruddick, Graham (2015), ‘Online shopping is King — High Street stores must adapt or die’, The Telegraph, 2 July 2015, accessed 21 December 2016 at http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/11714847/Online-shopping-is-king-high-street-stores-must-adapt-or-die.html.

Sáenz, María Jesús (2016), ‘The Physical Internet: logistics reimagined’, ZLC [Zaragoza Logistics Center] News and Events, 26 February 2016, accessed 19 December 2016 at http://www.zlc.edu.es/news-and-events/news/the-physical-internet-logistics-reimagined/.

Sarkis, Joseph (ed.) (2006), Greening the Supply Chain, Heidelberg and Dordrecht, DE, and London, UK: Springer-Verlag.

Sawhney, Mohanbir and Sanjay Khosla (2014), ‘Alibaba vs Amazon: who will win the global e-commerce war?’ Forbes, 22 September 2014, accessed 21 December 2016 at http://www.forbes.com/sites/forbesleadershipforum/2014/09/22/alibaba-vs-amazon-who-will-win-the-global-e-commerce-war/#1ded3679202c.

Seagrave, Kerry (2002), Vending Machines: An American Social History, Jefferson, NC, USA and London, UK: McFarland & Co.

SGI (2015), ‘Decade Forecast: 2015‒2025’, 23 February 2015, Stratfor Global Intelligence, accessed 19 December 2016 at https://www.stratfor.com/forecast/decade-forecast-2015-2025.

Shaw, Gareth, Louise Curth and Andrew Alexander (2004), ‘Selling self-service and the supermarket: the Americanisation of food retailing in Britain, 1945‒60’, Journal of Business History, 46 (4), 568‒582.

Shead, Sam (2016), ‘Uber shut down its Frankfurt office after just 18 months in operation’, Business Insider Australia, 4 January 2016, accessed 3 January 2017 at http://www.businessinsider.com.au/uber-shut-down-its-frankfurt-office-after-just-18-months-in-operation-2016-1.

Singhai, Pallavi (2015), ‘Sydney’s New Year’s Eve: Uber’s $213 fare from city to Coogee’, The Sydney Morning Herald, 2 January 2015, accessed 3 January 2016 at http://www.smh.com.au/digital-life/smartphone-apps/sydney-new-years-eve-ubers-213-fare-from-city-to-coogee-20150101-12gjdq.html.

Sissons, Andrew, and Spencer Thompson (2012), Three Dimensional Policy: Why Britain Needs a Policy Framework for 3D Printing, Lancaster, UK: The Big Innovation Centre (The Work Foundation and Lancaster University), accessed 19 December 2016 at http://www.nibec.ulster.ac.uk/uploads/documents/3d_printing_paper_final_15_oct.pdf.

Smith, Dave (2014), ‘This comprehensive map shows just how massive Amazon’s global footprint is’, Business Insider Australia, 21 September. accessed 21 December 2016 at http://www.businessinsider.com.au/map-of-amazon-warehouses-around-the-world-2014-9.

Smith, Peter (2011), ‘Scanning the supermarket barcode, from punch cards to vanity branding: a history of the supermarket branding code’, Good, 7 July 2011, accessed 21 December 2016 at https://magazine.good.is/articles/a-history-of-the-supermarket-barcode.

Smykay, Edward, W., Donald J. Bowersox and Frank H. Mossman (1961), Physical Distribution Management: Logistics Problems of the Firm, New York, NY, USA: Macmillan.

Soosay, Claudine Antoinette and Paul Hyland (2015), ‘A decade of supply chain collaboration and directions for future research’, Supply Chain Management: An International Journal, 20 (6), 613–630.

Statista (2016a), ‘B2C e-commerce sales worldwide from 2012 to 2018 (in billion US dollars)’, Statista, accessed 13 December 2016 at http://www.statista.com/statistics/261245/b2c-e-commerce-sales-worldwide/.

Statista (2016b), ‘Retail e-commerce sales in the United States quarterly from 1st quarter 2009 to 3rd quarter 2016 (in million US dollars), Statista, accessed 13 December 2016 at http://www.statista.com/statistics/187443/quarterly-e-commerce-sales-in-the-the-us/.

Stock, James R. and Douglas M. Lambert (2001), Strategic Logistics Management, Fourth Edition, New York, NY, USA: McGraw Hill-Irwin.

Stratasys (2017), ‘Five ways 3D Printing is transforming the automotive industry’, White Paper, 12 April 2017, accessed 21 April 2017 at http://www.stratasys.com/resources/white-papers/five-ways-3d-printing-is-transforming-the-automotive-industry.

Straube, Frank, Shihua Ma and Michael Bohn (2008), Internationalisation of Logistics Systems: How Chinese Companies and German Companies enter Foreign Markets, Berlin and Heidelberg: Springer-Verlag.

Stul, Fábio, Marvello Berland and Bertrand Futado (2014), Customer and Channel Survey (CCM) Latin America, McKinsey & Company and AC Nielsen, accessed 19 December 2016 at http://www.mckinseyonmarketingandsales.com/sites/default/files/pdf/McKinsey%20CCM%20CGP%20Survey%20-%20LatAm.pdf.

Ta, Ha, Terry Esper and Adriana Rossiter Hofer (2015), ‘Business-to-consumer (B2C) collaboration: rethinking the role of consumers in supply chain management’, Journal of Business Logistics, 36 (1), 133‒134.

Tan Keah Choon (2001), ‘A framework of supply chain management literature’, European Journal of Purchasing and Supply Management, 7 (1), 39‒48.

Taylor, Michael A.P. (2005), ‘The City Logistics paradigm for urban freight transport’, unpublished paper presented at the Second State of the Australian Cities Conference (SOAC2) at Griffith University, Brisbane, AU: Australian Policy Online: Research and Evidence Base, accessed 19 December 2016 at http://apo.org.au/resource/city-logistics-paradigm-urban-freight-transport.

Technology News (2016), ‘Amazon Dash one-button device arrives in Britain’, Technology News, 31 August, 2016, accessed 15 January 2017 at http://www.reuters.com/article/us-amazon-britain-idUSKCN1160E6.

Thimmaya, P. (2015), ‘Flipkart “Big Billion Days” sale does $300 million GMV in business’, The Financial Express, 19 October 2015, accessed 21 December 2016 at http://www.financialexpress.com/article/industry/companies/flipkarts-big-billion-days-sale-churns-out-300-million-gmv/153290/.

Thomas, Charlie (2013), ‘Future of British High Streets will see fewer retailers, more services and better community activities’, Huffington Post, 19 January 2013 (updated 29 January 2013), accessed 21 December 2016 at www.huffingtonpost.co.uk/…/future-of-british-high-st_n_2505566.html.

Thornton, Sean (2015), ‘The Internet of Things in Chicago: collaborative action for smarter cities’, Data-Smart City Solutions, accessed 19 December 2016 at datasmart.ash.harvard.edu/news/article/the-internet-of-things-in-chicago-collaborative-action-forsmarter-cities.

Tongzon, Jose L. and Tae Hoon Oum (2007), ‘The role of port performance in gateway logistics’, International Conference on Corridors and Gateways, Vancouver, 2–4 May, 2007, accessed 17 December 2016 at www.gateway-corridor.com/roundconfpapers/documents/oum_tongzon_vancouver.pdf.

Torner, Adie, Robert Puentes and Zachary Neal (2012), Global Gateways: International Aviation in Metropolitan America, Washington, DC, USA: Brookings Institution.

Uber (2015), ‘Where is Uber currently available?’, Uber, accessed 21 December 2016 at https:www.uber.com/cities.

Uckleman, Dieter (2008), ‘A definition approach to smart logistics’ in Sergey Balandin, Dmitri Moltchanov and Yevgeni Koucheryavy (eds), Next Generation Teletraffic and Wired/Wireless Advanced Networking, NEW2AN 2008, Lectures Notes in Computer Science, 5174, Berlin and Heidelberg, DE: Springer Verlag, pp.273‒284.

UK Government (2013), The Future of High Streets: Progress since the Portas Review, London, UK: Department for Communities and Local Government, accessed 21 December 2016 at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/211536/Future_of_High_Street_-_Progress_Since_the_Portas_Review_-revised.pdf.

UN (2015), Urban Agglomerations 2014, Populations Trends: Wall Chart, United Nations Department of Economic and Social Affairs. Figures are from World Urbanisation Prospects: 2014 Revision, accessed 19 December 2016 at https://esa.un.org/unpd/wup/Publications/Files/WUP2014-Report.pdf.

UPS (2017), ‘3D Printing: let your ideas take shape’, The UPS Store, accessed 1 March 2017 at https://www.theupsstore.com/print/3dprinting.

US SEC (2014a), Form F-1 Registration Statement Under the Securities Act of 1933: JD.com, Inc., Filed 6 January 2014, Washington, DC, USA: Securities and Exchange Commission, accessed 21 December 2016 at https://www.sec.gov/Archives/edgar/data/1549802/000104746914000443/a2218025zf-1.htm.

US SEC (2014b), Form F-1 Registration Statement Under the Securities Act of 1933: Alibaba Group Holdings Limited, Filed 6 May 2014, Washington, DC, USA: Securities and Exchange Commission, accessed 21 December 2016 at https://www.sec.gov/Archives/edgar/data/1577552/000119312514184994/d709111df1.htm.

USPSOIG (2013), The Global Logistics Revolution: A Pivotal Moment for the Postal Service, Washington, DC, USA: United States Postal Service Office of the Inspector General, accessed 21 December 2016 at http://www.uspsoig.gov/sites/default/files/document-library-files/2015/rarc-wp-13-010_0.pdf.

Verhoef, Peter C., P.K. Kannan and J. Jeffrey Inman (2015), ‘From multi-channel retailing to omni-channel retailing: introduction to the Special Issue on multi-channel retailing’, Journal of Retailing, 91 (2), 174‒181.

Von Hippel, Eric (1988), The Sources of Innovation, New York, NY, USA and Oxford, UK: Oxford University Press.

Von Hippel, Eric (2006), Democratising Innovation, Cambridge, MA, USA and London UK: MIT Press.

Waldmeir, Patti and Charles Clover (2015), ‘Alibaba and Suning in $6.9bn strategic partnership’, Financial Times, 10 August 2015, accessed 21 December 2016 at https://www.ft.com/content/6f1cf606-3f3d-11e5-9abe-5b335da3a90e.

Walmart (2015), Walmart: 2015 Annual Report, Bentonville, AN, USA: Wal-Mart Stores Inc., accessed 21 December 2016 at http://www.corporatereport.com/walmart/2015/ar/_downloads/walmart_2015.

Walsh III, Francis (2006), ‘Last mile logistics: key to competing in the retail race’, Inbound Logistics, June 2006 (Commentary), accessed 21 December 2016 at http://www.inboundlogistics.com/cms/article/last-mile-logistics-key-to-competing-in-the-retail-race/.

Watson, Bruce (2016), ‘The troubled evolution of greenwashing’, Guardian, 20 August 2016, accessed 16 February 2017 at https://www.theguardian.com/sustainable-business/2016/aug/20/greenwashing-environmentalism-lies-companies.

Weinberg, Bruce D., Ko de Ruyter, Chysanthos Dellarocas, Michael Buck and Debbie Isobel Keeling (2013), ‘Destination social business: exploring an organization’s journey with social media, collaborative community and expressive individuality’, Journal of Interactive Marketing, 27 (4), 299‒310.

Weinberg, Michael (2010), ‘It will be awesome if they don’t screw it up: 3D printing, intellectual property, and the fight over the next great disruptive technology’, Public Knowledge, accessed 19 December 2016 at https://www.publicknowledge.org/files/docs/3DPrintingPaperPublicKnowledge.pdf.

Weng, Dongdong, and Xiaofang Wang (2013), ‘Electronic mode business analysis and prospect’, 2nd International Conference on Science and Social Research (ICSSR) 2013, Amsterdam, NL: Atlantis Press, pp.449‒451, accessed 21 December 2016 at http://www.atlantis-press.com/php/download_paper.php?id=7753.

Whitla, Paul (2009), ‘Crowd sourcing and its application in marketing activities’, Contemporary Management Research, 5 (1), 15‒28.

Wichmann, Jonathan (2014), ‘List: the most promising start-ups in logistics’, The Digital Blueprint: Sketching the New Digital Landscape, 7 January 2014, accessed 7 October 2016 at https://jonathanwichmann.com/my-lists/list-the-most-promising-start-ups-in-logistics/.

Wichmann, Jonathan (2016), ‘List: the most promising start-ups in logistics’, The Digital Blueprint: Sketching the New Digital Landscape, ca. November 2016, accessed 18 February 2017 at https://jonathanwichmann.com/my-lists/list-the-most-promising-start-ups-in-logistics/.

Wieland, Andreas and Carl Marcus Wallenburg (2011), Supply-Chain-Management in stürmischen Zeiten, B11-1175, Berlin, Universitätsverlag der Technische Universität.

Wigan, Marcus R. (2014), ‘Transport replacement and sustainability aspects associated with additive manufacturing’, Selected Works/mwigan, accessed 19 December 2016 at: http://works.bepress.com/mwigan/6.

Wikipedia (2016), ‘List of crowdsourcing projects’, Wikipedia, accessed 13 December 2016 at https://en.wikipedia.org/wiki/List_of_crowdsourcing_projects.

Witt, Alice, Nicolas P. Suzor and Patrik Wikström (2015), ‘Regulating ride-sharing in the peer economy’, Communications Research & Practice, 1 (2), 174‒190.

Wittbrodt, B.T., A.G. Glover, J. Laureto, G.C. Anzalone, D. Oppliger, J.L. Irwin and J.M. Pearce (2013), ‘Life-cycle economic analysis of distributed manufacturing with open-source 3-D printers’, Mechatronics, 23 (6), 713–726.

Wohlers Associates (2013), ‘Executive summary’, in Additive Manufacturing and 3-D Printing State of the Industry: Annual Worldwide Progress Report, accessed 19 December 2016 at http://www.slideshare.net/alanek/wohlers-report-2013-executive-summary.

Woolworths (2016), ‘Search our stores’, Search Valid Post Codes, accessed 21 December 2016) at http://www.simplycollect.com.au/store-finder.html.

WSJ (2015), ‘Uber valued at more than $50 billion’, Wall Street Journal, 31 July 2015, accessed 21 December 2016 at http://www.wsj.com/articles/uber-valued-at-more-than-50-billion-1438367457.

Wu, Jeremy S. (2016), 推动中国智慧城市发展, 小统计势在必行 [Tuīdòng zhōngguó zhìhuì chéngshì fāzhǎn, xiǎo tǒngjì shì zài bì xíng] (Promoting the development of China’s smart cities: small statistics are imperative), accessed 19 December 2016 at http://jeremy-wu.info/big-data/interactive-maps/.

Wulfraat, Marc (2014), ‘Amazon is building a new sortation network’, MWPVL International, Montreal West, CN: MWPVL International, accessed 21 December 2016 at www.mwpvl.com/html/amazon_com.htm.

Wulfraat, Marc (2016a), ‘Amazon global fulfillment center network’, MWPVL International, Montreal West, CN: MWPVL International, accessed 21 December 2016 at http://www.mwpvl.com/html/amazon_com.html.

Wulfraat, Marc (2016b), ‘The Walmart distribution center network in the United States’, MWPVL International. Montreal West, CN: MWPVL International, accessed 21 December 2016 at http://www.mwpvl.com/html/walmart.html.

Xing, Yuan, David B. Grant, Alan C. McKinnon and John Fernie (2011), ‘The interface between retailers and logistics service providers in the online market’, European Journal of Marketing, 45 (3), 334‒357.

Xinhua (2014), ‘“新丝路 新梦想” 特稿: 世界如何共赢? 中国正在破题’, ‘“Xīnsīlù xīn mèngxiǎng” tè gǎo: Shìjiè rúhé gòng yíng? Zhōngguó zhèngzài pòtí’ [‘“New Silk Road New Dream” Feature: how is the world win–win? China is now offering an answer’], Xinhua, 8 May 2014, accessed 10 July 2016 at http://www.xinhuanet.com/world/newsilkway/index.htm (no longer on line but reproduced at http://news.xinhuanet.com/world/2014-05/08/c_1110604423.htm).