Evolution and Change
We have seen that, however performance assessment is conducted, the element of feedback is critical to its successful outcome. So, once the chosen performance appraisal system (PAS) has been completed, it is time to discuss with the evaluated employee the outcome of his or her appraisal. The employee and direct supervisor usually sit face to face to discuss all the aspects of the employee’s performance and work out differences they may have regarding the perception and significance of the appraisal. The performance appraisal interview provides the employee with a chance to reflect upon the evaluation and, especially if the result is poor, to explain or defend the result. Conversely, the supervisor has an opportunity to discuss the outcome with the employee. Clearly, the context within which, and the way the feedback interview, is conducted impinge on the success of the overall appraisal process. This chapter discusses these issues.
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