Show Less
You do not have access to this content

Improving Performance Appraisal at Work

Evolution and Change

Aharon Tziner and Edna Rabenu

Compiling extensive research findings with real insights from the business world, this must-read book on performance appraisal explores its evolution from the classic appraisal to its current form, and the methodology behind its progression. Looking forward, Aharon Tziner and Edna Rabenu emphasize that well-conducted appraisals combine a mixture of classic and current, and are here to stay.
Show Summary Details
You do not have access to this content

Chapter 10: Ways to improve the performance appraisal system 1: Rater training

Aharon Tziner and Edna Rabenu


It stands to reason that appraisers set to observe and evaluate employees using performance appraisal techniques will improve their performance through adequate and appropriate training. The challenges, however, we recall, include overcoming rater errors, feelings of discomfort with performance appraisal (PA), and the possibility of biases entering into the evaluation process due to preconceived perceptions and personal (political) agendas. Notably, the assumption underlying the training is that there is real transferability from the training class to the real situation at the organization. Moreover, if given a clear idea of what the performance dimensions mean and what different performance levels look like, raters will be more likely to show (more) agreement in their evaluations. In this chapter then, in addition to discussing these basic assumptions, we introduce the concept of frame-of-reference training (see also Chapter 13), designed basically to ensure that raters adopt a common frame of reference regarding target performance dimensions and performance levels. Additionally, we take a look at raters’ motivations as a source of rater error. Despite cynicism regarding the efficacy of training and the relative dearth of research, Tziner (2002) among others, upholds its virtues. To this end, the chapter includes a discussion of the content and methodology of training programs, a sample of a successful training model, and a brief review of current trends in rater training programs.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.