Show Less
You do not have access to this content

The Law Firm of the Future

Adapting to a Changed Legal Marketplace

John M. Westcott

During the “golden age of law firm growth” from the late 1960s until 2007, most large law firms adopted a default growth strategy, increasing practice areas and offices, aided by the momentum of the tail winds of law firm growth. Since the recession of 2008-2009, however, the legal marketplace has drastically changed. In this timely book, Jay Westcott suggests strategic building blocks that firms can adopt in order to adapt themselves to this radical change and prosper as lasting institutions.
Show Summary Details
You do not have access to this content

Chapter 5: Client service

John M. Westcott


Law firms need to respond to their clients, who have become more demanding in the years since the recession. They need to position themselves to deliver value to clients and to shape themselves in the positive ways that the client demands. In particular, they need to reduce their bills, control costs, and institute the efficiencies of practice management, including the ability to set and meet a budget and forego work that does not add value in the client’s eyes. They should promote and present a diverse workforce and take steps for the advancement of women and minorities, both for client recognition purposes and to improve themselves.

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.