Adapting to a Changed Legal Marketplace
Chapter 5: Client service
Law firms need to respond to their clients, who have become more demanding in the years since the recession. They need to position themselves to deliver value to clients and to shape themselves in the positive ways that the client demands. In particular, they need to reduce their bills, control costs, and institute the efficiencies of practice management, including the ability to set and meet a budget and forego work that does not add value in the client’s eyes. They should promote and present a diverse workforce and take steps for the advancement of women and minorities, both for client recognition purposes and to improve themselves.
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