Handbook of Critical Information Systems Research
Show Less

Handbook of Critical Information Systems Research

Theory and Application

Edited by Debra Howcroft and Eileen M. Trauth

This important Handbook provides a unique overview of information systems (IS) research by focusing on the increasing interest in critical-related issues.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 18: Competing Rationalities: A Critical Study of Telehealth in the UK

Ela Klecun


Ela Klecun Introduction Telehealth offers an interesting, rapidly changing field to study that encompasses a wide range of health services delivered at a distance and, more specifically, over various telecommunication networks. The history of telehealth is chequered, with the majority of early projects failing to survive the end of funding and being unable to move from projects to sustainable services. Yet, increased pressure on the health services in many countries and advances in technology brought renewed interest in telehealth in the 1980s and 1990s (Perednia and Allen 1995; Darkins and Cary 2000). So far, in the UK, the majority of telehealth services are provided by pilot, small scale projects (May et al. 2001; Klecun-Dabrowska and Cornford 2002). These tend to be funded as research as much as operational systems. They differ in scale, type of services offered and application area (in terms of medical speciality and geographical scope), and they employ different technologies and target diverse users, reflecting the heterogeneous nature of telehealth (Klecun-Dabrowska 2002). Nevertheless, large government initiatives, which could be classified under a broad umbrella of telehealth, are gaining momentum. For example, a nurse-led triage telephone system (NHS Direct) is in operation throughout the country, electronic bookings systems are being piloted, and the Integrated Care Records Service (ICRS), a portfolio of services covering the generation, movement and access to health records, is one of the four key deliverables set out in the new National Health Service (NHS) information technology (IT) procurement strategy (DOH 2002). Health...

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.