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Research Companion to Organizational Health Psychology

Edited by Alexander-Stamatios G. Antoniou and Cary L. Cooper

This timely Research Companion is essential reading to advance the understanding of healthy behaviours within working environments and to identify problems which can be the cause of illness. Containing both theoretical and empirical contributions written by distinguished academics working in Europe, North America and Australia, the book covers leading edge topics ranging from current theories of stress, stress management, and stress in specific occupational groups, such as doctors and teachers, to the relationship of stress with well-being. It provides systematic approaches towards practical actions and stress interventions in working environments and a solid theoretical framework for future research. It will be an essential companion to research on psychology and medicine as well as stress.
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Chapter 16: Emotional Intelligence and Coping with Occupational Stress

Moshe Zeidner


Moshe Zeidner For most people in modern society, work is a major source of self-esteem, life satisfaction and well-being. At the same time, the job environment can also be a major source of personal distress and unhappiness (Cartwright and Cooper, 1996). In fact occupational stress is rapidly becoming one of the most pressing organizational and health concerns in the Western world today. Widespread concern over the implications of stress in the workplace is attested to by the burgeoning literature on job stress and by the proliferation of stress management and training programs. Moreover research has demonstrated highly comparable sources of work stress, levels of stress and personal characteristics that cause workers to be susceptible to stress in various occupational settings across the globe (Mack et al., 1998). Proponents of emotional intelligence (EI) (Goleman, 1995, 1998; Salovey et al., 1999) have recently claimed that a better understanding and regulation of one’s emotions may dramatically enhance personal coping capabilities at the workplace and affect favorably adaptive outcomes. Accordingly EI should be systematically related to individual differences in coping, which, in turn, should confer generally more or less successful outcomes on the individual. This chapter sets out to portray our current understanding of the role of EI in coping with stress in occupational settings. We begin by briefly discussing sources of occupational stress and strategies for coping with stress at work. We then discuss the possibly pivotal role of EI in coping with stress in occupational settings. We conclude by...

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