Operations, Design and Policy
- Transport Economics, Management and Policy series
Edited by Rob Konings, Hugo Priemus and Peter Nijkamp
6. Container terminal handling quality Bart Wiegmans, Peter Nijkamp and Piet Rietveld 6.1 INTRODUCTION In the container terminal handling market, quality is important in attracting and retaining customers. In Europe, container carriers do have choices between diﬀerent container ports that can meet their demand. For the terminal operator, this results in increasing importance of quality of services and the need to know the needs of (potential) customers. A favourable network position and well-organized processes are no longer suﬃcient to attract container volumes. Meeting customer needs and delivering high quality (speed, reliability, and so on) for low costs are critical factors. Currently, adoptions of innovative handling systems to improve operations (and thus quality) have not been signalled in the European container terminal market (Bontekoning 2002). This might be due to the fact that these systems are not cheap and their added value is not recognized by terminal operators so far. Transport research in the EU (Intermodal Quality 1997; European Commission 1997; TERMINET 1998) shows the following important quality elements concerning transport: time, reliability, ﬂexibility, qualiﬁcation, accessibility, control, handling price, frequency, speed, long-term planning, management, and safety and security. Dedicated quantitative information on container terminal handling quality is hard to ﬁnd in the literature. Container terminals are monitoring their quality levels (mainly internal processes), but the results are not made public. Therefore, a more general literature survey forms the main input for this chapter combined with 14 interviews with terminal operators. The aim of this chapter is to o...
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.