Trust under Pressure Empirical Investigations of Trust and Trust Building in Uncertain Circumstances
Empirical Investigations of Trust and Trust Building in Uncertain Circumstances
Edited by Katinka Bijlsma-Frankema and Rosalinde Klein Woolthuis
Chapter 1: Trust Under Pressure: Trust and Trust Building in Uncertain Circumstances
1. Trust under pressure: trust and trust building in uncertain circumstances Katinka Bijlsma-Frankema and Rosalinde Klein Woolthuis INTRODUCTION Changes in the structure of societies, organizations, and exchange relationships have placed issues of trust solidly on the research agenda. Within organizations, changes to ﬂatter organizations, participative leadership styles and virtual teams, for instance, have increased the complexity of direct supervision and hierarchical control (Sheppard and Tuschinsky 1996; Grey and Garsten 2001; Sydow 2001; Tyler 2003; Bijlsma and Koopman 2004). Between organizations, the increased number of inter-organizational and cross-border relationships, the greater importance of collaborative innovation and the increased importance of intangible resources in learning and innovation, have narrowed the basis for formal control and shifted the attention to trust as an alternative governance mechanism (Lane and Bachmann 2001; Nooteboom 2002). Trust is taken to signify and represent a coordinating mechanism supporting collaboration within uncertain environments (Reed 2001), that is in situations in which rational predictions are hard to make (Luhmann 1979; Barber 1983; Gambetta 1988; Lane 2001) and risk is present (Rousseau et al. 1998; Ring and van de Ven 1994; Dyer and Chu 2003). It is especially in those situations that trust becomes relevant, as it can enable a ‘leap of faith’ beyond that which reason alone would warrant (Lewis and Weigert 1985; Bradach and Eccles 1989). Building upon this conceptualization of trust, trust appears to be of great importance in relationships that are staged within environments where a solid basis for control – for instance in well-developed institutional structures, complete...
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