Appreciative Inquiry and Knowledge Management
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Appreciative Inquiry and Knowledge Management

A Social Constructionist Perspective

Tojo Thatchenkery and Dilpreet Chowdhry

The authors of this book advance the Appreciative Sharing of Knowledge (ASK), a unique approach by which organizations create a culture that facilitates the sharing of information. Using social constructionist approaches, historical data, and case studies, the authors demonstrate that appreciation – or affirmation – is the key ingredient for people to trust each other and overcome their inhibitions and concerns about sharing what they know.
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Chapter 4: How to ASK

Tojo Thatchenkery and Dilpreet Chowdhry


Green Capital Bank was a well-known financial institution that integrated an approach to knowledge management called Appreciative Sharing of Knowledge in an attempt to create a culture of true knowledge sharing that would positively impact the bottom line. The question that most organizations have is how to help and foster these quick knowledge exchanges. How can they define the benefits? The integral components of a knowledge management program include: ● ● ● ● ● ● Generating new knowledge both internally and by accessing valuable knowledge from outside sources. Representing knowledge in documents, databases, and software. Facilitating knowledge growth through culture and incentives. Transferring existing knowledge into other parts of the organization. Measuring the value of knowledge assets and impact of knowledge management. The creation of a new and advanced awareness of the benefits of retaining knowledge within the organization as changes occur and people leave. The ASK process, as outlined in this chapter, helps pave the way for these components. This chapter focuses on how to implement an ASK process, step by step. The chapter highlights various antecedent factors on how the ASK process was initiated at the Green Capital Bank. There are several elements of appreciation that should be kept in mind in creating an ASK process. The first is a corporate culture that promotes knowledge sharing and the technology that enables it. Managers can promote the value of knowledge sharing by openly praising and rewarding employees who share knowledge rather than hoarding it. One way to enforce knowledge sharing is to...

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