A Social Constructionist Perspective
Green Capital Bank was a well-known ﬁnancial institution that integrated an approach to knowledge management called Appreciative Sharing of Knowledge in an attempt to create a culture of true knowledge sharing that would positively impact the bottom line. The question that most organizations have is how to help and foster these quick knowledge exchanges. How can they deﬁne the beneﬁts? The integral components of a knowledge management program include: ● ● ● ● ● ● Generating new knowledge both internally and by accessing valuable knowledge from outside sources. Representing knowledge in documents, databases, and software. Facilitating knowledge growth through culture and incentives. Transferring existing knowledge into other parts of the organization. Measuring the value of knowledge assets and impact of knowledge management. The creation of a new and advanced awareness of the beneﬁts of retaining knowledge within the organization as changes occur and people leave. The ASK process, as outlined in this chapter, helps pave the way for these components. This chapter focuses on how to implement an ASK process, step by step. The chapter highlights various antecedent factors on how the ASK process was initiated at the Green Capital Bank. There are several elements of appreciation that should be kept in mind in creating an ASK process. The ﬁrst is a corporate culture that promotes knowledge sharing and the technology that enables it. Managers can promote the value of knowledge sharing by openly praising and rewarding employees who share knowledge rather than hoarding it. One way to enforce knowledge sharing is to...
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