A Social Constructionist Perspective
- New Horizons in Management series
6. Government sector case studies The Appreciative Sharing of Knowledge approach is equally as applicable in the government sector as it is in the private. In this chapter we include two case studies – the Maritime Administration (MARAD) and the Another Federal Agency (AFA), a ﬁctitious name to protect its identity. In MARAD, the Appreciative Sharing of Knowledge approach was much needed, since one third of the employees were eligible for retirement. Using the ASK approach helped MARAD access and preserve the tacit knowledge that would otherwise have been lost. In the AFA study, we will see an example of how a process group within the organization found value in the appreciative method. MARITIME ADMINISTRATION MARAD was a good candidate for an Appreciative Sharing of Knowledge analysis because the organization was about to enter into a signiﬁcant knowledge management challenge with the potential of losing a major segment of the collective tacit knowledge of its employees. At the time of the study, over 35 percent of the employee population was eligible to retire and thus the potential loss of knowledge was signiﬁcant. The leadership of the organization recognized the importance of retaining the tacit knowledge of employees and welcomed the opportunity to participate in an ASK initiative. The study was conducted by Dan Eisen, Ursula Koerner, Julia Lissely, Anita Murphy, and Ray Pagliarini, who were all George Mason University (GMU) students in the Organizational Learning graduate program at that time. The GMU team engaged in this ASK initiative with...
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