Innovation in Public Sector Services
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Innovation in Public Sector Services

Entrepreneurship, Creativity and Management

Edited by Paul Windrum and Per Koch

This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services.
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Chapter 11: Conclusions: Public Innovation and Entrepreneurship

Paul Windrum


Paul Windrum 11.1 INTRODUCTION The research presented in the preceding chapters represents a significant contribution to our understanding of public sector innovation. It has identified a set of key factors that stimulate and shape creativity and the development of new service innovations, and discussed the complex institutional environment, containing multiple public and private actors, that determine whether service innovations are taken up and diffused. The research has also highlighted the importance of public sector entrepreneurship and management in the generation and diffusion of these innovations. This chapter has the challenging task of bringing together the various research findings and developing a general overview of their implications for our understanding of public sector innovation and entrepreneurship. This will be organized around the seven core research questions that were discussed in Chapter 1: 1. 2. 3. 4. 5. 6. 7. Do public services innovate? If so, under what conditions do public service organizations innovate? What form does this innovation take? When and how does innovation occur? What role does entrepreneurship and management reform play in the innovation process? How does an evolving policy context influence innovation? What is the link between public sector innovation and private sector innovation? Section 11.2 will address questions (1) and (2), highlighting the overwhelming evidence of innovation in the public sector. Questions (3) and (4) are addressed in Section 11.3. The focus here is the empirical evidence provided on the different forms of innovation contained in the taxonomy of public sector...

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