Research Companion to Emotion in Organizations
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Research Companion to Emotion in Organizations

  • New Horizons in Management series

Edited by Neal M. Ashkanasy and Cary L. Cooper

This Companion brings together many leading scholars to address a wide range of topics in 38 chapters, across five levels of organizational analysis – including within-person, between-person (individual differences), relationships, groups, and the organization as a whole. Chapters tackle structure and measurement of emotion, antecedents and consequences of positive and negative emotions, including effects on work satisfaction and performance. The expression, recognition, and regulation of emotion and the propagation of mood and emotion in groups are also dealt with. The Companion explores contemporary issues including leadership, organizational climate and culture, as well as organizational change.
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Chapter 4: The Case for Emotion-induced Toxicity: Making Sense of Toxic Emotions in the Workplace

Sandra A. Lawrence

Extract

4 The case for emotion-induced toxicity: making sense of toxic emotions in the workplace Sandra A. Lawrence* Introduction In recent years the term ‘toxic emotions’ has been used in both the academic literature (Clair & Dufresne, 2004; Herkenhoff, 2004; Maitlis & Ozcelik, 2004) and in the broader mainstream media (Hall & Hampson, 2006; Issacs, 2006). Interest in toxic emotions has stemmed from Bradshaw’s (1988) work on toxic shame, although many of the references to the term are based on Frost’s (2003) highly acclaimed book, Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict. In the book, Frost provided a framework for understanding toxic events as sources of destructive emotions in organizations. Frost drew together substantial literature linking organizational events to emotions and individual outcomes, to categorize events that can lead to toxicity in organizations. He identified that organizational toxic events fall into one or more of seven major categories: intention (e.g., bullying); insensitivity (e.g., lack of empathy); incompetence (e.g., poor interpersonal skills); infidelity (e.g., lack of loyalty to others); institutional forces (e.g., perceptions of justice); intrusion (e.g., extra work and/or intentional blurring of the work private divide); and finally, inevitability (e.g., change in organizations). These seven toxic events are principally generated by either managers’ behaviors or structural processes and policies within organizations. Frost argued that these ‘toxic events’ in the workplace generate emotions that prove destructive to both the psychological and physiological health of individuals within an organization, and the goals the organization is trying to achieve. Despite...

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