Measures, Public Private Partnerships and Benchmarking
Edited by Jaap de Koning
Chapter 13: Implementation of Performance Measurement in Public Employment Services in Switzerland
13. Implementation of performance measurement in public employment services in Switzerland Christoph Hilbert 1 INTRODUCTION This chapter deals with the reforms of the Swiss labour market policy. The extensive reforms have been introduced stepwise and revised several times since 1995. These reforms are the topic of this contribution with the main focus on the organizational change of the Public Employment Service (PES) from input to output control. This basically means the change from a traditional PES, in which the central level prescribes in detail what the regional implementing agencies have to do, to an organization in which the latter agencies have a lot of freedom to decide for themselves what actions to take. However, a more decentralized system of this kind requires some kind of quality control. In a market situation with real competition between contractors, the price mechanism would take care of that, but this is not the case here, as we are talking about public agencies. To handle this, the Swiss had the idea to install a control mechanism based on benchmarking linked with a monetary incentive scheme. They have created a system making it possible to compare the relative performance of regional agencies quantitatively. One could imagine that if relative performance is made visible, this alone will create competition between the agencies and such competition may be expected to improve the results. However, in their original plan the Swiss even went one step further by making the budget allocated to a regional agency dependent on its relative...
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