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Regulation, Markets and Poverty

Edited by Paul Cook and Sarah Mosedale

Regulation, Markets and Poverty incorporates the main policy implications arising from theoretical and empirical research into competition, regulation and regulatory governance in developing countries. This analysis often challenges conventional wisdom and draws on the work of leading experts from a range of disciplines.
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Chapter 12: A Regulator’s Toolkit for Capacity Building


INTRODUCTION Significant increases in the number and spread of regulated sectors within developing economies have led to a growing demand for people with regulatory skills and experience. Due to acute shortages of such people, regulators often take on inexperienced staff and seek to develop their skills to satisfy the unique needs of the regulatory environment. The challenge facing regulators is therefore one of equipping their staff to begin to develop the operations and credibility of the regulatory agency. This chapter seeks to provide human resource and regulatory professionals with a range of interventions that can form the basis of a ‘capacity building toolkit’. It first proposes an overall learning framework that supports the diagnostic models referred to in the previous chapter. Then it suggests some tools that can be adapted and used to maintain and develop capacity building through interventions that support a positive learning environment in an organization. These tools are designed to support the strategic-level diagnostic models referred to above. Together they form a resource that can be used to review organizational design, decision-making and service delivery at macro, meso and micro levels, as a prerequisite for developing learning and development interventions that will meet the organization’s need to deliver effective and efficient regulation. THE LEARNING FRAMEWORK The development of a learning framework enables a consistent approach to be adopted to meeting the learning needs of regulatory staff (Goulden, 2005). A three-phase framework is proposed that covers induction, the acquisition of core knowledge and ongoing...

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