Managerial and Organizational Challenges
Edited by Ronald J. Burke and Cary L. Cooper
Chapter 1: International Terrorism and Threats to Security: Implications for Organizations and Management
Ronald J. Burke1 Terrorism is the process of inducing fear in a civil population through violent acts that undercut trust and conﬁdence, while creating a sense of personal vulnerability to random acts of evil. (Zimbardo, 2002, p. 16) INTRODUCTION The events of 9/11 will likely have eﬀects that will last a long time. International terrorism had existed for years before that date and includes a previous attack on the World Trade Center, the bombing of the USS Cole in Yemen, attacks on the US military base in Saudi Arabia, and attacks on two US embassies in Africa. In addition, there have been successful terrorist attacks in Spain, the UK and Bali, among other countries. The destruction of the World Trade Center (WTC) in New York City (NYC), however, stands out as a critical event. It happened on US soil, was the largest terrorist attack, cost almost 3000 lives and destroyed a symbol of American capitalism and commerce. This chapter includes the following content: a brief overview of the impact of 9/11 on world events since these terrorist attacks, the eﬀects of terrorist attacks and other disasters on people, the impact of 9/11 on human resource management (HRM) practices and organizations, individual coping and resilience, organizational coping and resilience, anticipating disasters, improving responses to terrorist attacks and disasters, and implications of 9/11 and related events over the past six years for organizations, their employees and their management. This chapter considers the eﬀects of 9/11 on various parties:...
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