The Integrative Value Proposition for Telework
Chapter 2: Telework Impacts: The Employee Perspective
2. Telework impacts: the employee perspective The growth of the virtual workplace will ultimately be dictated by the adoption of telework at the employee level. There are many reasons why employees decide to adopt or not adopt telework. In most cases the employee must decide that the personal beneﬁts of telework outweigh the costs in order to consider this work arrangement (Illegems and Verbeke, 2003). The employee’s personality and life situation will aﬀect the relative weights assigned to these advantages and disadvantages (Illegems and Verbeke, 2003). This chapter describes the positive and negative impacts of telework as identiﬁed by researchers and practitioners. These may be grouped into the following ﬁve categories, all viewed from the employee’s perspective: impacts on (1) the organization, (2) operations, (3) organizational eﬃciency, (4) external stakeholders and (5) other aspects of employees’ lives. We will discuss the positive, neutral, and negative impacts in each of these categories in the following sections. Telework impacts are classiﬁed as neutral if research ﬁndings are mixed (that is, some research has found it to be a positive impact, while other research treats it as a negative impact). It is also important to note that, while we classify telework impacts as positive or negative according to current research, the impacts experienced by one employee may not apply to another, but we have classiﬁed these according to what research has generally found for the groups of people studied. IMPACTS ON THE ORGANIZATION As we have claimed...
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