The Integrative Value Proposition for Telework
Chapter 5: Telework Tracking: The Employee Perspective
At the employee level, telework tracking lets employees quantify the impacts of their telework. Further, such tracking is integral to both telework adoption and implementation as it provides a mechanism for ongoing feedback to the teleworker. Tracking at the employee level also forms the base from which aggregated data can be used to track telework penetration and frequency at the organizational and societal levels. In this chapter we ﬁrst brieﬂy discuss the types of tracking systems available to employees. For illustrative purposes we then focus on an innovative tool developed by Teletrips, Inc. This tool provides many of the features needed in a telework tracking tool and can track from an employee, organizational, or societal level. We introduce Teletrips and then brieﬂy describe the process, backend functioning, and reporting functionality of the Teletrips tool from the employee’s perspective. We also discuss a sample of employee-level tracking data from a ﬁrm that used the tool. Finally, we end this chapter by reviewing some of the key beneﬁts of this tool for tracking telework from the employee’s perspective. TYPES OF TRACKING SYSTEMS Telework measurement systems can be placed into four broad categories: none, manual, statistical and technological (Roitz, 2006). Each category has diﬀerent implications for the teleworker, the organization and society. For example, our research suggests that many teleworkers adopt telework without attempting to quantify the consequences of their telework behaviour – the ‘none’ tracking system. The key advantages of not using a measurement system are that no additional...
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