International Handbook of Public Management Reform
Show Less

International Handbook of Public Management Reform

Edited by Shaun Goldfinch and Joe L. Wallis

This major Handbook provides a state-of-the-art study of the recent history and future development of international public management reform.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 6: ‘E-Government’: Is it the Next Big Public Sector Trend?

Robin Gauld


Robin Gauld ‘E-government’, like many trends that influence public policy and administration, is a multifaceted and nebulous idea, easily applied to a range of different situations, across the entire gamut of government and society, and with differing intentions. There are wide ranging claims made for e-government, considerable hopes pinned on it and substantial commitments – financial and otherwise – made to it. The concept has been embraced by political leaders. It is being used to drive changes to public sector organization and service delivery, and to legitimize investment of public money in information and communication technology (ICT). E-government is also core to the strategies and business of many private sector information technology companies for whom government is an important and lucrative income source (Dunleavy et al. 2007). ‘E-government’ continues to evolve as ICT progresses and becomes embedded in government and society. In response, governments are constantly altering their e-government strategies in keeping with new policy initiatives and technology. This chapter considers the following questions: ● ● ● What is ‘e-government’, what is expected of it, what is driving it and what are the implications for the structure and functions of the public sector? As an evolving concept, what are the developmental phases of e-government? What e-government strategies have governments in different parts of the world developed, and what challenges do they face? The key conclusions of the chapter are that it is early days in the development of e-government. There are great expectations for ICT driving government transformation, yet e-government developments could mean a complex...

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.