The Handbook of Innovation and Services
Show Less

The Handbook of Innovation and Services

A Multi-disciplinary Perspective

Edited by Faïz Gallouj and Faridah Djellal

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.
Buy Book in Print
Show Summary Details
You do not have access to this content

Chapter 3: Services and Innovation and Service Innovation: New Theoretical Directions

Jeremy Howells


Jeremy Howells 3.1 Introduction There have been numerous reviews and overviews of the conceptualisation and theoretical development of services and innovation over the last few years (see, for example, Miles, 2005; Hipp and Grupp, 2005; Howells 2007; Djellal and Gallouj, 2007; Chapter 1 in this volume). This has been paralleled by the increasing policy recognition in the growth and significance of services and in particular how innovation in services and service innovation is of increasing importance to national and local economies. The aim of this chapter is, therefore, not to review such developments, which are provided elsewhere in this volume. Instead, the objective of this review is to take a forward look at potentially new theoretical perspectives and promising avenues for future research in this field, as well as major gaps in our knowledge relating to service innovation. This is no easy task. Although research into innovation in services and service innovation dates back over 40 years, an accepted and consolidated view of what theoretical trends have emerged over this period still has not been recognised. Thus, even the naming, definition and sequencing of innovation concepts and models has not been agreed, whilst much of the literature on service innovation remains isolated and fragmented from much of the wider services literature relating to organisational change and behaviour, marketing, consumption or new product development. This ‘siloing’ of service innovation from other parts of service and organisational research has undoubtedly slowed theoretical development on the topic of service innovation and its subsequent...

You are not authenticated to view the full text of this chapter or article.

Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.

Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.

Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.

Further information

or login to access all content.