The Handbook of Innovation and Services
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The Handbook of Innovation and Services

A Multi-disciplinary Perspective

Edited by Faïz Gallouj and Faridah Djellal

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.
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Chapter 6: Innovation in Public Health Care: Diabetes Education in the UK

Paul Windrum, Manuel García-Goñi and Eileen Fairhurst


Paul Windrum, Manuel García-Goñi and Eileen Fairhurst1 6.1 Introduction This chapter presents an application of the Windrum and García-Goñi (2008) model of public sector innovation. The case study that is being used to test the model is the provision of new education services for patients suffering Type 2 diabetes. The case study provides a useful introduction, and overview, of the particular issues that are raised by studies of public sector service innovations for innovation scholars. In particular, it is necessary to include explicitly the influence of public sector organisations and policymakers within the analysis. Also, one needs to consider the influence of heterogeneous user preferences and needs on the innovation process. Each has, by and large, been omitted in past theoretical and empirical studies of innovation in (private sector) services and manufacturing. Building on the work of Saviotti and Metcalfe (1984) on manufacturing innovation, and Gallouj and Weinstein (1997) on innovation in private sector services, the Windrum and García-Goñi model is a multi-agent model that explicitly considers the way in which interactions between service providers, patients and government policy-makers shape the development and diffusion of innovations within public sector healthcare. The Windrum and García-Goñi (2008) model is neo-Schumpeterian in two senses. First, one can use it to consider the five types of innovation discussed by Schumpeter (1934, 1943): product innovation, process innovation, organizational innovation, market innovation and material innovation. Second, it is neo-Schumpeterian in the sense that it is a generic model...

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