The Handbook of Innovation and Services
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The Handbook of Innovation and Services

A Multi-disciplinary Perspective

Edited by Faïz Gallouj and Faridah Djellal

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.
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Chapter 14: Collaborative Innovation in Services

Christiane Hipp


Christiane Hipp 14.1 Introduction According to Chandler (1990) it is assumed that companies with their various combinations of abilities and strategies can be regarded as key actors of innovation and technological change. This change is the result of knowledge generation and learning within organisations as well as between organisations based on collaborative arrangements. Often, new technologies and know-how are generated through the interaction of companies and their environment and are developed further internally (Dosi, 1988). In particular, the flexibility and value creation potential of interfirm collaboration has accelerated a growing number of alliances during the past decade (for example Hansen and Nohria, 2004). Benefits in terms of innovation through collaboration have encouraged increasing research and development (R&D) partnerships in diverse sectors (Chakravorti, 2004). The literature has analysed collaboration between high-techs, startups and incumbents, between suppliers and clients, and more unusually between competitors (Miotti and Sachwald, 2003). Additionally, for the purpose of improved innovativeness, firms also ally with universities, public research institutes and private research institutes (for example Teece, 1989). However, only a slowly growing number of studies have analysed innovation in service industries. The reasons reside in a strong tradition of innovation research that promotes new technologies and tangible artefacts whilst most services industries are rarely considered to undertake formal R&D processes or produce technically improved material objects (Miles, 2007). The gap in substantial findings escalated further when extending this underdeveloped research to studies in service-related collaborative or cooperative innovation activities. From an evolutionary, neo-Schumpeterian perspective, Pavitt (1984)...

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