The Handbook of Innovation and Services
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The Handbook of Innovation and Services

A Multi-disciplinary Perspective

Edited by Faïz Gallouj and Faridah Djellal

This Handbook brings together 49 international specialists to address an issue of increasing importance for the world’s post-industrial economies; innovation as it relates to services.
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Chapter 26: Policy Frameworks for Service Innovation: A Menu-Approach

Pim den Hertog and Luis Rubalcaba


Pim den Hertog and Luis Rubalcaba 26.1 Introduction1 The development towards a service-driven economy is a process that has been under way for some decades now. It is increasingly acknowledged that in advanced economies most room for productivity growth stems from services and service innovation. In both our private and professional lives new (combinations of) service concepts and experiences, new type of service organisations and occupations and associated – mostly information and communication technology (ICT)-based – service technologies are ubiquitous. Developing and exploiting these innovative services requires technological as well as non-technological innovation, knowledge and capabilities. The concomitance between the role of services in modern economies and the role of innovation in economic growth has increased the interest in service innovation from different angles, from academic research to statistical developments, from new theories and typologies to a wider management and specific business plans for services innovation, from the inclusion of services in existing research and development (R&D) programmes to the development of new policy interventions.2 An increasing number of firms are managing service innovation more explicitly. In some countries innovation policy-makers have started to explore new, more services-innovation-friendly R&D and innovation policy frameworks, and in a few even service innovation schemes (den Hertog, 2010). The overall goal of this chapter is to discuss policy frameworks for furthering service R&D and innovation and to offer some policy options for furthering service innovation. By way of introduction we will in section 26.2 present three well-known approaches to services R&D...

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