Competition and Regulation in the Postal and Delivery Sector
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Competition and Regulation in the Postal and Delivery Sector

Edited by Michael A. Crew and Paul R. Kleindorfer

orldwide, postal and delivery economics has attracted considerable interest. Numerous questions have arisen, including the role of regulation, funding the Universal Service Obligation, postal reform in Europe, Asia and North America, the future of national postal operators, demand and pricing strategies, and the principles that should govern the introduction of competition. Collected here are responses to these questions in the form of 24 essays written by researchers, practitioners, and senior managers from throughout the world.
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Chapter 8: Empirical Analysis of Service Quality in Japan's Small Package Market

Shoji Maruyama


8. Empirical analysis of service quality in Japan’s small package market* Shoji Maruyama 1. INTRODUCTION Postal operators in industrialized countries are nowadays facing accelerating competitive pressure with private operators, in addition to the shifting of mail demand to electronic communication. Noteworthy policy decisions were coincidentally made in EU and the United States in 2006. In November, a proposal for amending the current Postal Directive (97/67/EC) was announced by the EU Commission, indicating that exclusive or special rights will not be granted to national postal operators, with the ultimate objective of creating a Europe-wide internal postal market by 2009. In late December, with the passage of the Postal Accountability and Enhancement Act (P.L.109-435) in the US, rate-andweight based reserved areas will also be defined in US postal services, similar to the situation in most European countries. In these areas and countries, however, the fundamental components of the Universal Service Obligation (USO), which describes the minimum service standards to be provided by the postal operator as required by a national regulatory authority, were little modified, notwithstanding the significant progress in competition in recent decades. In Japan, postal reform is scheduled to take place in 2007, four years after the establishment of Japan Post Corporation. Japan Post will be privatized and restructured into one stock-holding company and four business subsidiaries: mail delivery, post office network, postal bank, and postal life insurance companies. Japan’s postal reform also redefines the scope of USO with the implementation of privatization. As a...

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