Smart Talent Management
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Smart Talent Management

Building Knowledge Assets for Competitive Advantage

Edited by Vlad Vaiman and Charles M. Vance

This book takes a fresh look at human talent in organizations, focusing on employees at all levels who represent key agents of knowledge management in acquiring, transferring, and applying important knowledge for competitive advantage.
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Chapter 11: Social Capital: Bridging the Link Between Talent Management and Knowledge Management

Rhonda Jones


Rhonda Jones INTRODUCTION There have been hundreds of books, articles, and research papers published regarding knowledge management. A search of and ScienceDirect will yield at least 1100 books with ‘knowledge management’ in the title, and 5500 articles that have the phrase in the title, abstract, or keywords. What is knowledge management and why are so many people writing about it? Many definitions of knowledge management exist, with there being no one explanation that is universally accepted. In this chapter, knowledge management is referred to as ‘the strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness’ (University of California, Berkeley, 1999) and ‘the ability to develop, share, deposit, extract, and deliver knowledge such that it might be retrieved and used to make decisions or to support the [organizational] processes’ (Nakra, 2000: 54). The topic is of interest because, generally, the consensus has been that efficient and effective knowledge management leads to a more competitive organization through, among other things: better decision-making (Kridan & Goulding, 2006), improved customer service (Laycock, 2005), lower transaction costs (Silvi & Cuganesan, 2006), and increased product innovation (Tsai & Ghoshal, 1998). In the same vein, talent management has become a popular buzzword in the management literature. Although not yet as prolific a topic as knowledge management, a recent search of and ScienceDirect yielded more than 800 books and articles with ‘talent management’ in the title, abstract, or keywords. Using the definition of talent management ‘broadly defined as the implementation...

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