Building Knowledge Assets for Competitive Advantage
Edited by Vlad Vaiman and Charles M. Vance
Chapter 11: Social Capital: Bridging the Link Between Talent Management and Knowledge Management
11. Social capital: bridging the link between talent management and knowledge management Rhonda Jones INTRODUCTION There have been hundreds of books, articles, and research papers published regarding knowledge management. A search of Amazon.com and ScienceDirect will yield at least 1100 books with ‘knowledge management’ in the title, and 5500 articles that have the phrase in the title, abstract, or keywords. What is knowledge management and why are so many people writing about it? Many deﬁnitions of knowledge management exist, with there being no one explanation that is universally accepted. In this chapter, knowledge management is referred to as ‘the strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness’ (University of California, Berkeley, 1999) and ‘the ability to develop, share, deposit, extract, and deliver knowledge such that it might be retrieved and used to make decisions or to support the [organizational] processes’ (Nakra, 2000: 54). The topic is of interest because, generally, the consensus has been that eﬃcient and eﬀective knowledge management leads to a more competitive organization through, among other things: better decision-making (Kridan & Goulding, 2006), improved customer service (Laycock, 2005), lower transaction costs (Silvi & Cuganesan, 2006), and increased product innovation (Tsai & Ghoshal, 1998). In the same vein, talent management has become a popular buzzword in the management literature. Although not yet as proliﬁc a topic as knowledge management, a recent search of Amazon.com and ScienceDirect yielded more than 800 books and articles with ‘talent management’ in the title, abstract, or keywords. Using...
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.