- New Horizons in Management series
Edited by Alexander-Stamatios G. Antoniou, Cary L. Cooper, George P. Chrousos, Charles D. Spielberger and Michael William Eysenck
Chapter 27: The Relationship between the Psychological Contract and Emotional Labour at Work and the Implications for Psychological Well-being and Organizational Functioning
27 The relationship between the psychological contract and emotional labour at work and the implications for psychological well-being and organizational functioning Ashley Weinberg Introduction There are many considerations which cross our minds when we look ahead to the day at work; these can range from high levels of satisfaction and fulﬁlment right through to misery and desperation, depending on our situation both inside and outside of work. Ideally work should give rise to positive thoughts and emotions and the occupational psychology literature has made a huge contribution in highlighting the potential sources of both personal gratiﬁcation and strain in the work environment. Indeed aspects of the workplace have become well documented as predictors for psychological and physical well-being, including levels of control (Sparks et al., 2001) and workload (Michie & Cockcroft, 1996). This is of great beneﬁt where organizations are in a position to design or modify such features of the work environment or job characteristics; however, in a world of work where conditions rarely remain static as the demands of policies and economies shift, the impact of change often represents an extraneous variable which cannot be readily foretold or assessed and alters the reality experienced by employees. The resulting work situation may be most immediately registered in the perceived psychological contract (Conway & Briner, 2002) which reﬂects the unwritten set of mutual expectations held by workers and their organizations which can in turn play a major role in determining attitudes and behaviour in the workplace (Argyris, 1960)...
You are not authenticated to view the full text of this chapter or article.
Elgaronline requires a subscription or purchase to access the full text of books or journals. Please login through your library system or with your personal username and password on the homepage.
Non-subscribers can freely search the site, view abstracts/ extracts and download selected front matter and introductory chapters for personal use.
Your library may not have purchased all subject areas. If you are authenticated and think you should have access to this title, please contact your librarian.