4. Delivery INTRODUCTION The purpose of this chapter is to explore diﬀerent delivery methods deployed by social transfer schemes in Africa. Delivery of social transfers has several interesting dimensions for lesson learning about good practice. First, there is the form of the transfer that is delivered to beneﬁciaries, and here, as already discussed in Chapter 1, the four main categories of cash, food, inputs and assets are between them more or less exhaustive of the main forms that delivery can take, even though many variants of delivery approach can be found within each category (vouchers, coupons and so on). Second, the technology of the delivery can vary, with electronic technologies oﬀering the scope for entirely new ways of eﬀecting social transfers, especially for cash transfers. Third, the organization and logistics of social transfers can vary considerably in terms of the institutions and channels that are used. Fourth, and closely related to the preceding dimension, the scale of the delivery task varies very considerably between national programmes and sub-national or local projects and schemes. Fifth, there are potentially signiﬁcant issues around the incentives and motivation of the personnel involved in delivering social transfers, especially when those personnel do not see themselves as all that much better oﬀ than the recipients of the transfers. The eﬀective delivery of social transfers overlaps with other themes explored in this book, particularly targeting, coordination and coverage and cost-eﬀectiveness. This chapter focuses speciﬁcally on the delivery angle, but...
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