Diversity and Relational Perspectives
Edited by Katerina Nicolopoulou, Mine Karataş-Özkan, Ahu Tatli and John Taylor
Chapter 8: How the Emergent Properties of Social Networks Support Knowledge Sharing in Dynamic Labour Environments: Lessons from the Hospitality Sector in Australia’s Northern Territory
Kalotina Chalkiti KNOWLEDGE SHARING Definition Sharing knowledge involves ‘the willingness of individuals in an organization to share with others the knowledge they have acquired or created’ (Gibbert and Krause, 2002 in Bock et al., 2005, p. 88). Confusion exists in the literature around the appropriate name of this process (Gupta and Govindarajan, 2000; Nissen, 2005; 2006; Renzl, 2008). Through transfer of knowledge, the recipient is expected to apply and make an impact with that knowledge. In juxtaposition, sharing or flow refers only to the process of moving the knowledge resource from the owner to the recipient. In their recent morphological review of the knowledge transfer/ sharing literature, Kumar and Ganesh (2009) clarified this confusion by arguing that knowledge transfer, sharing or flow have the exchange of knowledge in common and considered them as similar terms. The research on which the present chapter draws is concerned with the flow of knowledge between front office employees and not how this knowledge impacts their work or the business’s performance. State-of-the-art The knowledge sharing literature has focused on the antecedents and role of knowledge sharing in organizational effectiveness and performance. 143 M2670 - NICOLOPOULOU PRINT.indd 143 28/06/2011 16:04 144 Global knowledge work Both research areas have been studied and discussed from an interand intra-organizational perspective (Darr et al., 1995; Hutchings and Michailova, 2004; Janowicz-Panajaitan and Noorderhaven, 2009; Ko et al., 2005). The work presented here is positioned in the latter perspective and views social networks as a facilitator of intra-organizational knowledge sharing. Assumptions...
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