Perspectives, Issues, Research and Practice
Edited by Simon L. Albrecht
Chapter 14: Organizational Conditions Fostering Employee Engagement: The Role of “Voice”
Constant D. Beugré Introduction Employee engagement refers to a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and absorption and represents a more permanent and pervasive state of being that characterizes an individual rather than a momentary and specific state (Schaufeli et al., 2002). Macey and Schneider (2008) identified three types of engagement: (i) trait engagement, (ii) state engagement, and (iii) behavioral engagement. Trait engagement can be regarded as an inclination to experience the world from a particular vantage point, whereas psychological state engagement is conceptualized as feelings of energy and absorption in one’s work. Behavioral engagement is defined in terms of discretionary effort or a specific form of in-role behavior. Although trait engagement is a personal disposition and therefore, beyond the purview of outside factors, managers and organizations can create conditions that foster state and behavioral engagement. One such organizational factor is “voice”, construed as verbal behavior that is improvement oriented and directed towards a specific target that holds power inside the organization (Detert & Burris, 2007). Voice may promote the perception that the employee is concerned about the welfare of the organization and its members. It may also entail risk to the extent that it can be considered as a difficult and costly action (Rusbult et al., 1988). Speaking up can feel risky because it involves pointing out a need for improvement in a program or policy to those who may have devised, be responsible for, or feel personally attached to the status quo (Detert...
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